|
If I drop my items off when an owner isn't in, when will I find out about what
was taken and what wasn't?
You need to call to check on the status of your drop-offs. If your items are left over the weekend,
please call after 1:00 pm on Monday. Please remember that if you want your "No Thank You" items back, you need to pick
them up within 3 days of the drop-off date. Any items left after 3 days will be donated.
What happens to my things that you didn't want if I forget to pick them up
with-in 3 days?
Your "No Thank You" items will be donated to Washington County Foster Closet if they are not picked up within
3 days. We don't have room to store items for long periods of time. Reminder calls will NOT be made, so it is
your responsibility to check on your things.
What's the difference between trade and consignment?
With TRADE, you will get 35% of the purchase price towards In-store Credit. When you bring in clothing,
the credit is good towards any of the used clothing in the store. When you bring in toys, furniture or accessories,
the credit is good towards any of the used items in the store.
With CONSIGNMENT, you will get 40% of the purchase price after your items sell. Items are on consignment
for 90 days. You can check on your consignment account at any time. If you have money on your account, you may
use that money towards the purchase of items in the store, or you can be issued a check on Tuesdays or Thursdays.
I want to do Trade, but don't have time to shop. What now?
Customers that do Trade will be issued Trade Dollars. It will be your responsibility to keep
track of your Trade Dollars, so please keep them in a safe place. They will not be replaced if they are lost or stolen.
I just found a bunch of Trade Dollars from 4 years ago. Is it still good?
Absolutely! Your trade money will never expire.
If I do consignment, how do you know what items are mine?
Each Consigner is assigned a consignment number. Each of your items will have it's own item number
and description. It is very simple to locate which item belongs to you.
What if my Consignment period is over and I want my things back?
We leave it up to you to go through the store and find your own items. We can easily tell
you what hasn't sold, and a general location of where you can find that item. Unfortunately, our staff is very
busy, and do not have time to locate unsold items.
I don't want my unsold Consignment items back. What happens to it after
the Consignment period is over?
After 90 days, any unsold Consignment items that have not been picked up will automatically become property
of Back On The Rack and may be donated to Washington County Foster Closet. Tax donation receipts may be picked
up upon request.
I'm cleaning out my kids' closets and dressers. Can I just shove it all
in a big trash bag and have you go through it?
No. This is how it works.
1) YOU need to go through your items before you bring them in to make sure that they are clean,
season appropriate and free of any stains, spots, holes, pet hair or nasty odors (mildew,
cigarette smoke, pet odor, etc...)
2) All of the items need to be folded nicely or on hangers.
3) If we start going through your items, and they don't appear to follow our guidelines after looking
at the first few pieces, we will promptly give them back to you.
If you do your part at home, we'll do our part when you bring your things in. It's as simple as that.
I've got a lot of baby clothes that my child has only worn once or twice.
Great stuff like Carter's and Lullabye Club. Why won't you take them?
Our clothing selection from sizes 0-2T is tremendous. Think about it. Whenever anyone has a
baby, they get overloaded with infant clothing as gifts, creating a surplus of baby clothes. Most people will not buy
used clothing as baby gifts. This is why, for sizes under 2T, we will only take:
- Major name brand clothing (Gap, Gymboree, Janie & Jack, etc...)
- Season appropriate items that are NEW with Tags
We WILL accept off-brand PREEMIE clothing, as long as they follow our guidelines of condition and seasons.
My son is 5. I was saving his stuff for our next child. I'm now
pregnant with a girl. Can I bring his clothes in for Trade or Consignment?
No. Due to styles changing every year, we will only accept clothing that has been purchased new within
the last 3 years.
I've heard that it is unsafe to buy a used crib. Is this true?
No. Used cribs are perfectly safe to use, as long as it meets all federal safety standards and
guidelines. This is true for both new and used cribs.
Do you accept used carseats?
Yes. We only accept carseats that are 2 years or newer. We go by the manufacturer date printed
on the carseat. Carseats must be clean and in good working order.
|
