Memo
Capital Technician Assistance
Center
provides facilities where Special Services, I&M, CXM, or CO Technicians can
"get comfortable" with various equipment, ask questions and receive technical support on both new and existing technologies.
There are GRADUATE VERIZON TTA Technicians available via phone or field visit to answer any Technician or customer request.
Assistance to Technicians is available using the DATASTAR 386, or laptops for testing and turning up various equipment. The CTAC staff
is also available to other departments, such as Outside Plant, Engineering and Construction, Sales, Marketing, and Central
Office. Verizon customers are also welcome to visit the center for demonstrations of our latest telecommunications technology.
CTAC is located at the Syracuse Training Center, 6360 Thompson
Road, in Room 209. Phone number is (315) 459-5604, and FAX number (315) 459-5607
Toll free number is: 890-6500 .
This facility is unique to the Upstate New York region in that it
houses Multiplexers (RC28D, 1840A, S828A & MICROFOX/HUB, DDM-1000/DDM-2000
,& FLM-150 & FLM-600 in OC-12 Ring Configuration (FLM-2400 IN THE Future), Special Services Customer Premise Equipment
(Analog, T1, DDS, CSU/DSU), ISDN (BRI &TOTAL REACH), XEL RADIO EQUIPMENT,CHARLES IND. DLC, and HDSL/HDSL2 (Pair Gain &
Adtran) provided by selected vendors and ties into - and is testable through - the Syracuse Training Center’s DLC equipment. This includes LiteSpan/StarSpan, DMS-1
URBAN, SLC Series 5, SLC-96, NEC ISC303 & FD6 W&S, & D4 Channel Bank, Raychem Miniplex, Flexgrow, Pg-Flex, all
providing a simulated Central Office to Customer Premise replication.
ALSO A WORKING ADSL LAN IS CONSTRUCTED AND READY FOR TECHNICIAN
TRAINING.
An extensive database is being built
in Lotus Notes on server BHAPPS19/NYNEX (CAPITAL TECHNICIAN ASSISTANCE CENTER, under apps1) to include technical support
documentation on all equipment supported by the CTAC. Future databases are being
planned to include information on "how to gain access", "customer contacts",
etc. In the future Technicians will be able to add their knowledge to these databases. At the present time……..CORPORATE WEB pages are running on
http://utac1.verizon.com
FILES CAN
BE FTP’D FROM THE UTAC SERVER BY TYPING IN THE ADDRESS OF
ftp://utac1.verizon.com
It is the goal of this facility
to provide both Technicians & Customers with assurance, quality service, and satisfaction.
