Quality

Doing the job right the first time, and doing it in a way that meets or exceeds customer's requirements.

Customer Focus

Satisfying the needs of customers to a quality standard that builds trust and confidence for long term relationships through exceptional communication and technical skills.

Team Building

Working as a team to achieve mutual goals, building meaningful and productive professional relationships regardless of personal differences or resource challenges.

Project Leadership

The process through which individuals exhibit leadership among their co-workers...both in their own work groups and beyond... to ensure customer service projects are completed which exceed customer expectations.

 Problem Solving

Obtaining and evaluating information to develop and implement cost competitive solutions to customer problems in a timely fashion.

Technology & Service Delivery

Having and applying knowledge of the Telecommunications Industry, especially up-to-date core technologies, products and services, in order to deliver these to customers in a timely and expert fashion.

 The
Umbrella Competencies
The Next Step Program competencies represent strategic soft skills required of America's workforce to be successful on the job. The degree program and its competencies were developed by the participating colleges, in partnership with Verizon and its Technical Unions, CWA and IBEW.