"[Individuals] ... master programs in their heads that tell them how to deal with embarrassment and threat..."[1]: "1.) Bypass embarrassment and threat whenever possible. 2.) Act as though you are not bypassing them. 3.) Don't discuss steps 1 and 2 while they are happening. 4.) Don't discuss the undiscussability of the undiscussable."[2] -[1] Chris Argyis, "Overcoming Organizational Defensive Routines" (Boston: Allyn and Bacon, 1990) [2] ibid, "Strategy Implementation and Experience in Learning," _Organizational Dynamics_, 18, (Autumn 1989) pp. 8,9. --------------------------------------------------------------------------------