-
Describe your
problem:
-
Now, describe the problem accurately:
-
Speculate wildly about the cause of the
problem:
-
Problem Severity:
Minor
Minor
Minor
Trivial
-
Nature of the problem:
Locked up
Frozen
Hung
Shot
-
Is your computer plugged
in? Yes
No
-
Is it turned on? Yes
No
-
Have you tried to fix it
yourself? Yes
No
-
Have you made it worse? Yes
-
Have you read the manual? Yes
No
-
Are you sure you've read the
manual? Yes
No
-
Are you absolutely certain you've read the
manual? No
-
Do you think you understood
it? Yes
No
-
If 'Yes' then why can't you fix the problem
yourself?
-
How tall are you? Are you above this
line? ____________________
-
What were you doing with your computer at the
time the problem occurred?
-
If 'nothing' explain why you were logged
in:
-
Are you sure you aren't imagining the
problem? Yes
No
-
How does this problem make you
feel?
-
Tell me about your
childhood:
-
Do you have any independent witnesses of the
problem: Yes
No
-
Can't you do something else, instead of
bothering me? Yes