Computer Problem Report Form

  1. Describe your problem:

  2. Now, describe the problem accurately:   

  3. Speculate wildly about the cause of the problem:   

  4. Problem Severity:
    Minor
    Minor
    Minor
    Trivial

  5. Nature of the problem:
    Locked up
    Frozen
    Hung
    Shot

  6. Is your computer plugged in?    Yes    No

  7. Is it turned on?    Yes    No

  8. Have you tried to fix it yourself?    Yes    No

  9. Have you made it worse?    Yes

  10. Have you read the manual?    Yes    No

  11. Are you sure you've read the manual?    Yes    No

  12. Are you absolutely certain you've read the manual?    No

  13. Do you think you understood it?    Yes    No

  14. If 'Yes' then why can't you fix the problem yourself?   

  15. How tall are you?  Are you above this line? ____________________

  16. What were you doing with your computer at the time the problem occurred?   

  17. If 'nothing' explain why you were logged in:   

  18. Are you sure you aren't imagining the problem?    Yes    No

  19. How does this problem make you feel?   

  20. Tell me about your childhood:   

  21. Do you have any independent witnesses of the problem:    Yes    No

  22. Can't you do something else, instead of bothering me?    Yes