Over 22 years of troubleshooting, programming, word processing, and technical support on Windows, DOS, Linux and OS/2 based and other microcomputers and networks. Software familiarity with Windows OS, Office 2007, HTML, JavaScript, DOS, OS/2, NetWare, C, Turbo Pascal, Assembly Language, and BASIC. Telephone service and sales experience.

HARDWARE INTEGRATION ENGINEER - Active Voice LLC. 1995 - Current

Qualify new hardware as it integrates with specific software solutions.  Build new integration files to integrate with phone systems.

Previously; Provided Technical Support Services and troubleshooting to a network of dealers. Identified and documented defects and any newly discovered information that may be valuable to other analysts. Maintained database part numbers.  Also, received, tested, and shipped systems, software and specific components, requiring knowledge of all products and versions under multiple configurations; knowledge of all platforms/components.

SERVICE TECHNICIAN - Ballard Computer - Computer Support Group 1995

Serviced IBM- and Macintosh-based PC's and printers. Diagnosed and resolved hardware, software, and configuration problems, including video, printer, IRQ/com port conflicts, and virus related problems. Upgraded systems by means of installing memory, hard drives, software and multimedia systems. Some telephone troubleshooting.

LAB AIDE - Skagit Valley College Electronics Department, Mount Vernon, Wash. 1995

Serviced PC systems for the school. Aided students in the Computer Repair program.

TELEPHONE SALES - Nor*Star Construction, Lynnwood, Wash 1990

Set up sales leads via cold call telephoning.

University of Washington Extension 1996 - 1997

Certificate in C Programming.

Skagit Valley College 1993 - 1994

Whatcom Community College 1984 - 1985

Received an ATA Degree in Computer Repair, December, 1994. Courses studied include Computer Science, Microcomputer Diagnostics, Electronics, Microcomputer Architecture, Microcomputer Based Instrumentation, and Real Time Control. Future studies include LAN Administration and Special Projects, Employer/Employee Rolls, and Interpersonal Communication in Business.

RELATED EXPERIENCE:

PROGRAMMER - Glad Tidings Church/Academy, Bellingham, Wash. 1983 - 1989

Designed computer program to record accounts and do billing for a private school, utilizing BASIC and Assembly Language, and entailing much troubleshooting.