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1991
to 2007
Branch
Manager,
Kent
Demolition Tools
Portland,
Oregon
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Established
and operated the company's first sales, support, and distribution
facility outside of Ohio. Office was primary contact site for
thirteen western states, and provided after-hours (Central and
Eastern Time Zone) support for dealers and distributors.
Responsible
for overseeing all operations, and personally handled the
majority of clerical, sales, and customer support duties. Also
responsible for a number of projects that were company-wide in
scope and not usually considered a "branch" function:
Designed
and implemented invoicing and inventory control system using
off-the-shelf relational database software which remained in use
until 1999 when the branch went online with the factory.
Initiated
(1996), authored, and maintained company web site, as well as the
sites for other company divisions. The Kent site made extensive
use of Adobe® Portable Document Format files for product
support. We were the first company in our industry to provide
such extensive online support.
Developed,
published, and maintained "Parts and Operation" manuals
for all company hydraulic hammers, hydraulic plate compactors,
and hydraulic crushing tool attachments.
Developed,
published, and maintained product comparison guide to competitive
models. Wrote article published in trade magazines which lead to
the establishment of national product testing standards by
C.I.M.A. now known as A.E.M.
Developed
and maintained annual sales forecast spreadsheets published
monthly for Regional Managers since 1991.
Created
and published CD-ROM using Adobe® Acrobat software versions
of all sales literature and parts/operation manuals.
Duties Included:
Product
Sales
Order
Entry
Invoicing
Payables
Technical
Support
Inventory
Control
Computer
Maintenance
Sales
Forecasting
Statistical
Reporting
Technical
Writing
Desktop
Publishing
Web
Design & Management
Scanning
and Graphics
Software Proficiency in:
Microsoft
Office Suite including:
Word
Excel
Access
Powerpoint
Outlook
Front
Page
Image
Composer
Adobe
Acrobat Professional
AutoCad
LT
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1980
to 1986
Sales
Coordinator,
Senter
Tool Service
Portland,
Oregon
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Primary
contact for sales and customer services.
Parts
and tool purchasing and inventory control.
Worked
with in-house manufacturing for custom products.
Purchased
all raw materials for manufacturing facility, and ordered
heat-treatment of finished products by outside vendors.
Built company into premier
retail and wholesale distributor of pneumatic construction tools
for state.
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