Micro Technology can fix many problems in minutes without even coming out to your house. Click here
to get more information or call us at 1-201-349-7508
What is Remote Assistance, it sounds great?
Remote Assistance is a method in which our technicians can connect to your PC from our office and work on your problems without coming to your house. It is a small program that runs on your PC that allows us to control your desktop remotely in order to solve your problems quicker. It is completely secure and can shut down by the end user at any point. It only takes 2 to 3 minutes to set up on your PC.
What if you can not fix my computer using Remote Assistance?
If your PC issues cannot be resolved by using Remote Assistance, and a home visit is required, then you will not be charged for you Remote Assistance call. The price of the Remote Assistance will be absorbed into your Home Service Call.
What are the minimum system requirements to use Remote Assistance?
A working internet connection.
Any Windows Operating System.
Recommended internet connections are Cable, DSL, Wireless and LAN (company networks).
I have a dial-up internet connection (AOL, MSN, etc.). How will this effect my service?
If you have a dial-up internet connection, the following limitations apply:
Our screen sharing session will be slower and take longer than a high speed internet connection.
If we need to reboot your computer, you will need to be in front of your computer to reestablish your internet connection before the screen sharing session can resume.
Will you be able to access my computer without my permission?
No! You have to install our software to initiate a "Screen Sharing" session. The software you install is password protected so our technician cannot connect to your system without knowing the password.
Can you access files on my computer without my knowledge?
No! You will see exactly what our technician can see and is doing on your own computer screen.
Can I request the same Technician for each visit?
You will be assigned a service technician when you make your first service request. This technician will be your primary technician for all service calls. This allows
Micro Technology to develop a one-to-one relationship with each home user.
