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Returns and Exchanges
General: All returns must be post marked no later
than 10 days from the original customer receive date. Returns and exchanges must be accompanied by an RMA
number, in new condition, and must include all instructions and original packing material. Customer pays all return shipping
charges. Include a copy of your packing list with all returns.
Original shipping and handling charges are not refundable.
Returns must be preauthorized by us and are subject to a 15% re-stocking fee. These amounts will be deducted from the original
amount billed and the remaining balance will be credited to the original credit card, or PayPal account.
Incorrect Item: If you received an incorrect item
no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.
Incorrect Size: No charge for exchange. We will
exchange customer orders that do not fit, if the customer requests the same item in a different size. Customer pays
all shipping charges.
Customer Order Error: Incorrect customer orders
can be exchanged for any other item without paying the restocking charge. However, the customer will pay the additional
shipping and handling charge. The replacement item must be at least equal value of the original item.
Return Shipping Instructions: Return via prepaid
Ups or US mail. Insure shipment for full value of purchase. Use original
packaging. We are not responsible for packages lost during return shipping.
Return/Exchange Instructions: Enclose a copy of
your packing list or E-mail Invoice along with detailed return/exchange instructions. | 