To Our Valued Subscribers:  May we have your Email Address?  Click here for the reason.

Important warning #1:  DSL telephone lines (Direct Subscriber Lines), which are being marketed for high speed internet connection, are causing concern among security professionals.  We are currently not assured that all digital communicators will work properly if you convert an existing line to DSL or attempt to install a security system dialer onto a DSL line.  We recommend that until all issues are resolved, you have your security system dialer connected to what's known as "POTS," short for "Plain Old Telephone Service."  Click here for More.

Important warning #2:  System Smoke Detectors Must be Cleaned periodically or they will cause false fire alarms.  This is true for virtually every brand of photoelectronic smoke detector, regardless of the brand or the company that installed it.  The frequency of cleaning depends on the prevailing environmental conditions at your premises and will be affected by certain evolutions that may occur.  Click Here for some tips.

Important warning #3:  Telephone repairmen are notorious for disconnecting alarm jacks.  We recommend testing the communicator any time someone has just worked on your phone lines.  Separately, you should test the communicator regularly.

Click here for potential causes of alarm communication failure. 

Click here if you need instructions.

Important warning #4:  AT&T Smoke Detectors are repairable units.  If they malfunction, don't toss them out - they are expensive.

A skilled end user can clean them, or we can do it for you.  Click Here for Details.

Company History

Customer Support.  We are currently developing these categories.  If you see one you like, but it's not on line yet, call and ask.  Some of it can be emailed or faxed from existing resources.  Be assured we can provide the needed support info to our customers directly over the phone. 

        Custom Circuit Reduces False Fire Alarm Dispatches

        F.A.Q., Information & Self-Help

        Smoke Detector

        Resetting Systems to Normal

"If my Fire Alarm goes off, what do I do?"

Fire "Trouble" conditions

"I have a steady tone, what do I do?"

"I hear beeps from somewhere, what do I do?"

"Tell me about the Automatic Test Function for digital dialers."