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L Arellano, III Home Page Reliance Alarm Co. Home Page FEATURES Off the Phone Wire		TM Copyright © 1986 - 2001  Luis Arellano, III. All rights reserved. Revised: February 06, 2008 11:04

  Here are just a few of the many favorable comments we have received concerning our services:

I'm not ashamed to say I was fishing for compliments that I could use in my newsletter, when I got this one from a customer who I knew would be very vocal:

- Mr. Norman S., referring to an expansion of his home.

About a major overhaul of an older system:

- Mrs. Ruth Harris

From the Security Director of a major insurance company:

- Mr. Jack McFadden

Excerpted from a beautiful handwritten letter in response to my Quality Assurance questionnaire:

- Nancy Bullard

In checking my references, Bill Kee (Cowan Associates) called Rotary friend Bruce Pepperdine (Quaker Village I.G.A./Great Valu) to ask about us, "Is he on the up and up?"

The reply:  "Yes, he's honest, and if he tells you that's the way something is, then that's the way it is." 

(Bruce was our customer from 1984 until his retirement in 2000; Bill since 1989.)

After a system installation:  "I feel very safe with the system, especially after the recent vandalism."                

-Mrs. L. M.

"I'VE FALLEN..."  Mrs. E.L. suffers from severe arthritis.  She fell one night and used her pendant alert button to summon aid.  She called me the  next day just to say, "It was worth what I paid for it.  The way everyone responded was wonderful.  They were here in five minutes!  You can use that as a recommendation!"    

(This is just one of many such successes.)

After suffering a serious burglary, Joe and Karen C. had us install a system.   Joe later called me.  "We just wanted to call you and thank you again for all you did.  We are really fussy people and you did great work.  Our daughter feels a lot safer."  

• Whenever I bump into him, Joe never fails to mention how glad he is to have our system.

"You'll get my recommendation any time the subject of security comes up."  

- William J. McCaw

"You have two real good mechanics there, Lou.  They know their business well and did a real nice job."

- Mel Etsell

About some wiring we did:

"They did an excellent job and were real neat."

(This client was also pleased that we cleaned up afterward.)

"Your man Dave was efficient, courteous and clean.  You get a big 'A' for everything."

- Mr. H. Forrester

Asked how she feels about her system, one user commented, 

"It makes me feel safe.  If it were broken, I'd feel very nervous.  I wouldn't be able to sleep peacefully."

- Anonymous by request

"Your men did a really good job, and they were very nice, too."

- Mrs. B. Becker

"They're really great guys - absolutely."

- M. G.

A client who bought a security system on the recommendation of her neighbor says, 

"If it weren't for [Mr. C.], I wouldn't have the system, but I'm delighted to have it now."

- Mrs. B.

One of my biggest clients said,

"I think you do a great job and I gave you a high recommendation with these other people....  You know what you're doing - I can tell by watching."  

When asked for permission to quote that, he replied,

"Your systems and service are good and I would tell that to anybody."

- Mr. T. M.

"Mother says you have the nicest young men and she's very pleased she's having [the system] done."

- Mr. R. H.

"You've got two great guys.  They gave excellent service and were very courteous.  I love 'em."

- Marcie

I rarely have a customer who is thrilled to get a bill, but one said, 

"I like your bills the way you've been sending them.  They're clearer and I can see where the money is going."

- T. M.

"Your man was capable, efficient and pleasant."

-Mrs. W. J. M.

I once received a blind copy of a letter from a top-drawer home improvement contractor to one of his clients.  Here's an excerpt:

"I am writing with some unsolicited advice regarding your security system.  If you were to change companies you might want to consider a company I have used for many years and which has installed and serviced systems for a number of our clients....  

"I think one of the advantages of Lou's approach to the business is that he tailors each system to the individual needs of the client.  He is also not a primadonna and would probably be willing to reuse most of your system as it is.  I am quite confident if you go to a large company, such as [it's a pretty big one], that they will insist upon tearing out what is there and putting in their own proprietary system.  The system will perform in exactly the way they dictate with virtually no accommodation to individual desires."

- M. S.

A comment written on our invoice, which came back with a $141.00 check:

Dear Mr. Arellano:

We have just returned from Italy after a 3-month stay.  Thank you for taking care of the problems so promptly.  Rebecca also appreciated the courteous attention to these of your representative.  Thank you also for your patience.  

Sincerely,

William Langebartel

• Al K. commented after a bit of technical assistance by phone:  "I feel like a good air controller has just helped me land a 747."

• Louise S., about to move out of the area temporarily:  "It has been a wonderful system.  I have been a very happy customer."

• Wallace N., while advising us he planned to move:  "The new owner will be crazy not to go with you."  Further into the conversation he added, "It's a wonderful system once you know the ropes."

As always, the overwhelming majority of our new business is derived from your direct referrals.  These are always needed and greatly appreciated.  Please keep us in mind!

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