If your bird is found to have an underlying problem by your avian veterinarian, we will take the bird back and refund your money.  Although avian certification is not necessary, we do require that the veterinarian be well-qualified to treat and care for birds and have significant experience in avian medicine.

Young birds are susceptible to many diseases, so we ask that you not expose the bird to any other birds for the first six weeks in your home.  This is a standard quarantine period for birds.  If you expose the bird to other birds during this time, the health guarantee is no longer in effect.

If your bird should die for any reason during the guarantee period, we reserve the right to have our avian veterinarian perform a necropsy and determine the cause of death.  We will make arrangements to pick up the bird within 48 hours.  If you do not make the bird available to us within 48 hours, the guarantee is voided.  This is because a necropsy must be performed within 72 hours for the results to be accurate and meaningful.

The guarantee does not cover death due to any of the following:

Exposure to aerosolized chemicals, overheated non-stick cookware such as Teflon or Silverstone, new carpeting, scented candles, air fresheners, heated essential oils, pesticides or herbicides, or other chemicals known to be harmful to birds.  The guarantee also does not cover death due to ingestion of dangerous foods such as chocolate or avocado; death due to injury such as flying into windows, drowning, or improper supervision with small children; death due to any physical contact with cats, which carry bacteria known to be dangerous to birds, or injury caused by another pet bird or animal in the home; death due to exposure to drafts.