Survey

	HOW DID WE DO? Thankyou for the opportunity to serve you and your pet. To help us better meet your needs, please complete this survey and submit it. We appreciate you taking this time to give us your feedback and we read each survey submitted that same day. Please use the following numbers to indicate your answers. 1=Stongly Agree. 2=Somewhat Agree. 3=No Opinion. 4=Somewhat Disagree. 5=Strongly Disagree. 1 - Name and date of visit. (optional) 2 - When I made my appointment, my call was answered promptly. 1 2 3 4 5 Reset 3 - When I arrived for my appointment the receptionist was friendly and helpful. 1 2 3 4 5 Reset 4 - The waiting room was comfortable and clean. 1 2 3 4 5 Reset 5 - My wait before seeing the veterinarian seemed reasonable. 1 2 3 4 5 Reset 6 - The veterinary technician was helpful and careful with my pet 1 2 3 4 5 Reset 7 - The doctor was courteous and genuinely concerned with my pet's health. 1 2 3 4 5 Reset 8 - The doctor explained my pet's problem clearly and completly. 1 2 3 4 5 Reset 9 - I feel my pet is getting high qualilty veterinary care at your hospital. 1 2 3 4 5 Reset 10 - Staff members have a thorough knowledge of the products and proceedures your hospital provides. 1 2 3 4 5 Reset 11 - I feel the fees for your medical services are reasonable. 1 2 3 4 5 Reset 12 - After a hospital stay or boarding, my pet was returned to me clean. 1 2 3 4 5 Reset 13 - The payment policy was clearly communicated to me. 1 2 3 4 5 Reset 14 - The receptionist explained the services and charges before presenting the bill. 1 2 3 4 5 Reset 15 - I would recommend your veterinary hospital to my friends and neighbors. 1 2 3 4 5 Reset 16 - I was satisfied with the treatment my pet received. 1 2 3 4 5 Reset 17 - Did a staff member discuss: Flea and tick prevention? Yes No Reset 18 - Did a staff member discuss: Heartworm testing and prevention? Yes No Reset 19 - Did a staff member discuss: Appropriate vaccines for your pet? Yes No Reset 20 - What can we do to improve our service to you and your pet?