Baggage liability limitations

You should know that Airlines liability for loss, delay or damage to baggage is limited unless a higher value is declared in advance and additional charges paid.

The extent of airline liability is not based on the weight of the luggage nor its value. Airlines do not accept liability for fragile, valuable, perishable articles or baggage, which is packed in damaged or unsuitable containers. We strongly recommend all passengers obtain adequate travel insurance cover prior to their journey.

Identification

Every piece of your checked baggage must be labeled with your name and destination address, we suggest a label should always be placed inside each piece of baggage. Do not forget to remove tags and labels left over from previous flights - they may cause your baggage to be delayed.

Departure

Before presenting your baggage at check-in, please ensure it is locked, except when traveling from the USA. When traveling to the USA, please be ready to unlock your bags on arrival before presenting them for re-checking on to connecting flights. When accepted, each item of checked baggage will be given a destination tag showing your flight number and a receipt portion will be attached to your ticket. Ensure the tag shows the correct destination and flight number and if you are making connections en route that your baggage is checked to your final destination.

Security

Before boarding your flight, your hand baggage will be checked by security staff using x-ray machinery. This machinery is totally safe and any photographic equipment will also be safe (film material over 1000ASA/31 DIN should be removed and offered for screening separately.)  We recommend that you do not carry packages with unidentified contents on behalf of other people and suggest that if you are asked to do so that you contact the local police, customs or member of staff immediately. Checked baggage will be screened by security and matched against the passenger list prior to loading.

Transfers

If your journey requires you to make a connection, your baggage will usually be checked to your final destination. In some instances you may be required to identify or claim your baggage for security or local customs reasons.

Damage or delay

When claiming your baggage at your destination, many suitcases look the same; please make sure you have collected your own. We recommend that you check the name on the baggage tag and compare it to your receipt. Should you find that your baggage is damaged or has not arrived, please contact the Airline staff immediately. If your baggage has been delayed, arrangements will be made to have it delivered to your local address when it arrives (this service is not available in some countries due to local government authority restrictions). Arrangements will also be made to assist you should items of baggage arrive damaged. In both situations, of either damaged or delayed baggage, liability could be reduced if baggage was presented for check-in unsuitably packed or after the recommended check-in time. To help us process your claim quickly, please quote the reference given to you when you made your report for delay or damage.

Insurance

Airlines accept no liability for the loss of jewellery, other valuables and money contained in checked baggage. You are advised to keep valuables, important documents and money either on your person or in your cabin baggage. Personal and Baggage Insurance is available at: