11. Beating the Clock
Place
time limits on the change process; challenge yourself and your teams; make urgency a reality.
12. Break the Incumbency Curse
Destroy
all vestiges of “We’ve always done it this way,” “It won’t work,” and “We
know what we’re
doing.”
13. What, How Many, How, Why?
Ask for and accept only specifics concerning goals and targets.
14. The Nth Degree
Don’t be paralyzed waiting for a 100% solution; 80% is usually enough.
15. Living on the Edge
Reinforce
risk-taking behavior and help people be more comfortable with ambiguity.
16. Being a Surge Protector
Take the heat and protect those who are actually attempting to change behaviors
and improve their performance
17. “You gotta be kidding!”
Confront
lack of focus and time-wasting behaviors immediately; discipline irrelevant activities
to reinforce focus.
18. Playing in the Mud
Get
into the details when you have to; when you think you’re being snowed, get the facts.
19. Passing the Torch
As others begin to accept change and perform differently, recognize them and delegate more responsibility and authority to them.
20. Finding Success in Failure
Ensure that you and your people learn something from each thing that goes wrong.
21. Border Patrol
Make sure that
people do their own jobs first; prevent inappropriate focus on others’ roles and responsibilities; manage scope.
22. Outlaws
Don’t punish appropriate risk taking; the real outlaws are the resistors.
23. Fill in the Blanks
Provide the facts, tools, knowledge, and skills your people are missing to implement change.
24. The Devils that You Know
Identify the obstacles and barriers to change and remove them.
25. Return to Sender
If
it’s not critical to getting desired behavior change and results, don’t even look at it.