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REFUNDS RETURNS
Refund Information
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If you have received the wrong product, quantity (short-shipped), or if you have not
received your order within 20 business days, and you would like a refund for your purchase, please contact us at refunds@rx-mex.com. Be sure to include your name, order number and we will contact you within 48 business hours. |
Problems With Your Order?
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If you have any problems with your order (for example, if you are missing something,
or you received the wrong product or custom / border issues) please contact problems@rx-mex.com with your name, order number and a description of the problem. You should receive a response within 48 business hours. |
Try our NEW Online Chat Support System
(Right hand side of every page) |
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Email Directory
You can email us within our various departments to find the answers to your questions.
We would like to ask that you first take a look at our FAQ's page to see if the answers are already available to you!
Please allow approx. two business days for a reply.
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wholesales@rx-mex.com: for those who want to set up a wholesales business relationship for bulk quantities
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Please include your name and order number in any email to us. If you do not include this information, we
will not be able to help you promptly.
If you would like to know the status of your
order, you can find out here! You can see if your order has been shipped of it its being processed, or if your Credit Card
was refused and any comments that we may have included.
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