Mary Ann is a nationally recognized expert on Quality, Systems Improvement and Managing Change and has worked with Fortune 100 companies as well as government, healthcare and universities to articulate overarching Vision/Values and translating to strategic action plans involving participation across the entire organization, thus also building teamwork and an ever increasing series of successes.

 

An associate of the world-renowned Dr. W. Edwards Deming, Mary Ann assisted at his famous four-day management seminars, guest-lectured at his NYU graduate business course and helped develop innovative applications of his management principles.

 

Mary Ann's work has been referenced in eight books, extensively in two chapters of the major business classic The Deming Management Method (translated into fifteen languages).  She wrote a chapter for Deming: The Way We Knew Him and her ideas and work have been addressed in numerous articles and radio/TV interviews.

 

She worked with a team at Harvard to develop the First National Demonstration Project on Quality in Healthcare. Mary Ann's  project at Strong Memorial Hospital was highlighted in the book Healing Healthcare.

 

Mary Ann has spoken at numerous conferences in the USA and internationally as well as at universities such as Harvard, MIT, Penn, Brigham Young, and USC and many business organizations. She has taught courses on Strategic Analysis, The Process of Improvement, Team Development, Creativity, How to Effectively Manage Change, and Design of Experiments.

 

Founder and first Chair of PACE (Philadelphia Area Council for Excellence), which helped organizations learn how to create and sustain operational excellence.  PACE was modeled in several states.

 

Founder and CEO (at 31) of an electronics manufacturing company. Starting with a $120,000 investment, the company grew to have 250 employees in ten years; highlighted in Penn research study of management role models for developing organizations as well as profiled in INC magazine.

 

Mary Ann was active in the business community, having served ten years as a Director of the Greater Philadelphia Chamber of Commerce and eight years on their Executive Committee.  She was on several other boards, including the Philadelphia Port Corp.; served on PA committee to form major Pennsylvania venture capital firm; economic advisor to Philadelphia Mayor and also City Council. She chaired the "Second Declaration of Independence" signed by Senator/Congressmen/Business Leaders/Union Leader/Education at Carpenters' Hall (historic location of First Continental Congress), which garnered wide media coverage and outlined commitment of steps to strengthen American competitiveness and innovation.

 

She has received many awards, including being designated a "Distinguished Pennsylvanian" by the Governor on the 300th anniversary of the Commonwealth; 1989 Delaware Valley Executive of the Year by  the Society for Advancement of Management; honored by the Chamber of Commerce for contribution to economic/job development.