Mary Ann is a nationally recognized
expert on Quality, Systems Improvement and Managing Change and has worked with Fortune 100 companies as well as government,
healthcare and universities to articulate overarching Vision/Values and translating to strategic action plans involving
participation across the entire organization, thus also building teamwork and an ever increasing series of successes.
An associate of the world-renowned
Dr. W. Edwards Deming, Mary Ann assisted at his famous four-day management seminars, guest-lectured at his NYU graduate business
course and helped develop innovative applications of his management principles.
Mary Ann's work has been referenced
in eight books, extensively in two chapters of the major business classic The Deming Management Method
(translated into fifteen languages). She wrote a chapter for Deming: The Way We Knew Him and her
ideas and work have been addressed in numerous articles and radio/TV interviews.
She worked with a team
at Harvard to develop the First National Demonstration Project on Quality in Healthcare. Mary Ann's project at
Strong
Memorial Hospital was highlighted in the book Healing
Healthcare.
Mary Ann has spoken at numerous conferences
in the USA and internationally as well as at universities
such as Harvard, MIT, Penn, Brigham Young, and USC and many business organizations. She has taught courses on Strategic Analysis,
The Process of Improvement, Team Development, Creativity, How to Effectively Manage Change, and Design of Experiments.
Founder and first Chair of PACE (Philadelphia
Area Council for Excellence), which helped organizations learn how to create and sustain operational excellence. PACE
was modeled in several states.
Founder and CEO
(at 31) of an electronics manufacturing company. Starting with a $120,000 investment, the company grew to have 250 employees
in ten years; highlighted in Penn research study of management role models for developing organizations as well as profiled
in INC magazine.
Mary Ann was active in the business
community, having served ten years as a Director of the Greater Philadelphia Chamber of Commerce and eight
years on their Executive Committee. She was on several other boards, including the Philadelphia Port Corp.; served on
PA committee to form major Pennsylvania venture capital firm; economic advisor to Philadelphia Mayor and also City Council. She
chaired the "Second Declaration of Independence" signed by Senator/Congressmen/Business Leaders/Union Leader/Education at
Carpenters' Hall (historic location of First Continental Congress), which garnered wide media coverage and
outlined commitment of steps to strengthen American competitiveness and innovation.
She has received many awards, including
being designated a "Distinguished Pennsylvanian" by the Governor on the 300th anniversary of the Commonwealth; 1989 Delaware
Valley Executive of the Year by the Society for Advancement of Management; honored
by the Chamber of Commerce for contribution to economic/job development.