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Popular Software
(formally Macromedia, now is Adobe)

FAQ About Download

1). What happens after I made the payment?

We will send you the download link via email within 48 hours.
Step 1: Click the link and it will open your Internet browser, a message will pop up to ask if you want to download the file.
Step 2: Just click yes to download.

2). Where do you send the download details to?

I will send to your Paypal email. If you use a different email, please inform us. Our email is SoftwarePhantom@verizon.net

3). Why I still didn't receive your mail with download link after 48 hours?

From our experience, our mail might accidentally went to your thrash/spam folder. If it is not there, please email us.

4). What is the download file format?

Zip format. So you need to WinRAR or Winzip software to unzip it. You can get it from www.download.com for FREE. Get WinRAR. Get Winzip.

5). How do I activate the software?

Please look for the folder titled "Activation", inside the folder, you can find the doc called "activation". Just follow the guide step-by-step.

6). What is the serial number?

Please look for text file called "Serial Number". It contains the serial number.

7).Problem 1: I downloaded
almost 50% of the file, but was disconnected. Do I have to start it over again?

Please download a FREE copy of software called "Download Manager" from www.download.com. You can resume to download from where you were previously disconnected. Get it here.

8). Problem 2: I don't have broadband, only dial-up.

You can request us to send you the burned disc and mail to you by normal post at NO EXTRA CHARGES. Normal post will take 2 to 4 weeks to reach you.

In order for you to get photoshop 7 for free, you
must buy 2 software programs for $40 each or
more, or you can purchase 2 programs that
equal the amount of $80, then, you will be able to
recieve photoshop 7 for free!

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Frequently Asked Questions


Software Question
What kind of software will I get? Please tell me it is not academic/30 days trial version/Upgrade version
No it is absolutely NOT an academic or 30 days trial version or upgrade version. It is 100% fully functional, standalone, retail software without cap/limitation.

I just made a payment to you, what happens next?
After you've made a payment to us, we will send you an email with a download link. Just click the download link you will able to download from our server. The email will be sent in 48 hours, unless you request a disc only, then we will send you an installation disc - It takes 2 to 4 weeks for delivery.

Can I register or download update from the manufacturer?
No. However we will provide you the update patch if we have it. Please make sure you understand this before you buy.

Which operating systems do your software support?
Every software program has a different OS requirement, please refer to the webpage.

Do you have Mac software?
No we do not, we will  add it later in our website shortly.

Some software I am looking for is not in your website?
Please email us the software you want. We will try to look for it.

Download Question
1). The software I download is in zip format, what is zip format?
Zip format is a kind of compress format to reduce the size of the original file, so your download time will be reduced. For more information please refer go to wikipedia for more information.

2). I have finished downloading the software, what next?
After you've downloaded the software
Step 1: Download a copy of WinRAR from http://www.download.com or get WinZip from http://www.download.com/WinZip/3000-2250_4-10003164.html?tag=lst-2&cdlPid=10831512 & install in your PC.
Step 2: Unzip the software that you just downloaded to your preferred location for example your desktop
Step 3: Double click file name ended with an ".exe" to install
Step 4: Please follow exactly the "activation guide" we send to you to activate the software.

3). I have only dial-up connection, it will take days for me to download the software
we will send you a disc by mail.

4). I just downloaded half of the software, but got disconnected, I don't want to download from zero again! Please help.
We strongly suggest that you download a FREE copy of "Free Download Manager" from www.download.com. Here's the url address:
http://www.download.com (1.6MB)
It has the useful "Resume" function which you can resume to download from your last drop of point.

5). How fast can I download from your server?
It depends on your connection speed.

Payment Question
1). I want to buy from you using my credit card, but I am worried about the safety of my credit card information?
We don't ask for your credit card information from our website. In fact, the ONLY time you will be asked to provide credit card information is when you enter to our merchant account provider - Paypal's website . So you know we don't keep or store your credit card information at all.

2). What kind of payment methods that you accept?
We accept Mastercard, Visa, Amex via Paypal

      


 

3). Do you accept personal check?
No we don't.

4). What kind of currency you use?
US Dollar only.

5) What about product returns?
Please read our 30 Day Money Back Guarantee Policy

6)Why do you charge $20 for shipping and handling?                

We charge a non-refundable $20.00 transactional fee for processing your order.

Software Activation Question
After I have installed the software, how do I activate it?
We will send you a detailed email to guide you, to activate the software.

What is OEM software ? The price seems too good to be true - is there a catch?
There is no catch - the software versions that we sell are OEM (Original Equipment Manufacturer) which means you will receive the installation CDs only (they do not come in their original retail packing and do not include the manual). We do guarantee that all programs are the 100% full working retail versions - no demos or academic versions! When you order, you will receive all the materials required for a complete installation - or your money back! Why pay hundreds of dollars more when you can get exactly the same but OEM-CD? You don't have to pay that much for the fancy box and manuals.

How long will shipping take?
It takes about 2 to 4 weeks for delivery. 

What OEM stands for? What is the difference between OEM and full retail packaging?
OEM - Original Equipment Manufacturer. Retail version comes in a fancy box, OEM does not. Retail version contains a printed manual. Customers who purchase the retail version are eligible for tech support and different rebates. But you can always come back to us and ask for any upgrades or new software. If we don't have it online, it doesn't mean we don't have it. We always assist our customers.

What do I get when I order something from you?
You get the CD(s) with the software in plastic folder. or an instant download within 48 hours. You also get the activation key, serial number or cd key necessary to activate the software. Note, that you will not be able to register the software with the manufacturer and get their support because the first hand buyer has already registered. But we will do our best to support you any way possible. This includes providing different updates and service packs. However some updates will still be available from manufacturers, in fact most of them.


What about product returns?
Please read our refund policy 

Which operating systems does your software support?
Unless stated all our products are for the Windows 98x,NT,2000,XP platform.

Why is your software so inexpensive compared to the other retailers?
Firstly we minimize our overhead by stocking mostly top selling software only and try to get the best deals for them. We also sell what are called OEM versions, the same software as the box version without the box and the manual. By foregoing the fancy box and typically slim manuals you end up saving a considerable amount of money. Secondly we salvage part of our software from local software retailers and end users, that's why our price is the cheapest.


I would like to buy specific software from you, but I can`t find it in your list. Is it possible to perform a personal delivery and what will the price be?
Yes, our sales teams are always ready to help you to find just what you are looking for. But we can perform personal orders at a special price only to our current customers i.e. to those who have already bought something from us.

Your Windows XP Pro and Office 2003 Pro, do they come in a retail box or an OEM package? And do the prices include all delivery fees or there will be some additional (for example, if delivered to the USA).
We sell only OEM Software and NO additional fees except those you can see at your Shopping Cart will be charged from you. There are NO hidden fees or any recurring fees.

I have already received my order from you and I would like to make another one. Do you provide some kind of a discount while reordering for your regular customers?
Yes, we are always meeting our customers halfway and after you have placed your order, our sales team will contact you and you will be able to discuss the price of your next orders.

Can you supply software for Macintosh? Does your software work for Macintosh?
NO, all our software works only at the Windows 98,NT,2000,XP platform. But we can get them for you if you request a special delivery order. You must be a reaccurring customer for this service.

Do you ship all your products WORLDWIDE with no exception?
Yes, we deliver our software to all countries and to all places.

Is there a keycode with the products you sell?
YES, you will receive it with discs and if necessary you can update your software online on the sites of manufacturers without any problems.


Do you have any other specific questions ? Please feel free to contact us anytime. Hours of operation and availability of customer service: 24 hours a day, 7 days a week.

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