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Smart consumers like to know about the people and reputation behind the company they hire for the
services they need. We believe you should see
why all our clients so greatly appreciate the quality and value we
have to
offer, as evidenced by some of their comments below.
"Tom arrived Tuesday morning around 9:40 AM as we had arranged the day before. Appearing neat and professional,
he got right to work on the computer. He recognized the virus immediately and began troubleshooting. An outstanding thing:
He explained everything he was doing at every step. It was like taking a 2-hour refresher course and getting updated on what's
new. He removed the virus and installed updated software to prevent further attacks." - Clifford M., Odessa
"Tom arrived at the house precisely
when he said he would. The wireless verification was done in a
short period of time, but instead of leaving immediately
Tom answered every question we had regarding
our computer and some of the programs. Not only did he spend extra time with
us but he explained any
questions that we had. My only regret is that we didn't use him sooner!" - Kathy G., Tampa
"Picked up a trojan virus that disabled my desktop (even though I
had anti-virus and spyware software running). Tried to fix it myself but the problem kept getting worse (couldn't even boot
up in safe mode). I called Tom and he came to the house within 2 days (luckily, I have a laptop as a backup). The desktop
was so disabled that he had to take it back to his office and returned it all fixed up in 2 days. He came to the house to
set up the desktop after it was cleaned up and, while setting up network printing capability, he did some tweaking to the
laptop to speed it up (a nice bonus!). He's prompt, courteous, very knowledgeable and explains what he's doing. What's NOT
to like?" - Margaret M., Brandon
"I can't say enough good things about the guy. He is scrupulously honest and his
prices are extremely reasonable, he's there when he says he is going to be there, and if something is going on, he checks
in and tells you. He is a great guy to have come fix your computer." - Adrianna E., Tampa
"After finally accepting that my CPU was not going to reboot, I called
Tom from CPR - Computer Problem Resolutions. I had called a big box store tech department but was not impressed with the price
or the service. Tom had an excellent rating so I decided to see if he could help. He answered my call promptly and we made
an appointment for him to come to my home to assess the problem. He knew exactly what had to be done, gave me his hourly rate
and all possible scenarios for repair once he had a chance to take it to his shop. After attempting to repair the old hard
drive, it became apparent that it was corrupt. He continued to attempt to save the data on the old drive while making arrangements
for the purchase of a new drive and additional RAM. During the few days Tom had my computer at his shop, he answered my calls
of concern promptly and always kept me informed (communication with Tom is excellent - something many service companies lack).
He understood the urgency of my getting the computer back as soon as possible and worked very diligently, in spite of having
other customers he was working with. I never felt that I was less than his most important customer. Tom kept the final appointment
promptly at the agreed time and within a couple hours I was up and running. He has generously agreed to continue to try to
recover data from the old drive, knowing that I lost a considerable amount of data." - Marla G., Tampa
We appreciate the loyalty and the kind words from our satisfied clients in response to our efforts.
The highest compliment we can receive is a new customer referral. We offer our thanks by always striving to ensure
the full satisfaction of all our customers, both current and future.
At CPR, we want you to be a customer for life.
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