Michele Liguori
                  rv at demonchow dot org

S u m m a r y

Application/ Support Engineer with 10+ years experience in 
document management, publishing, and desktop computing for 
large, multinational pharmaceutical and telecommunications 
firms. Skilled technical trainer and troubleshooter, able to 
diagnose and solve technical problems and concisely document 
the problem resolution for future reference. Quick learner 
with excellent people skills, polished presentation and 
public speaking talents, expert in oral and written 
communication; able to bridge the gap between technical and 
non-technical users. Earned reputation as solid team player, 
building relationships across departmental lines.


P r o f e s s i o n a l   E x p e r i e n c e

Business Analyst	
DeepBridge Content Solutions 
New York, NY
2004

§ Analyzed business processes for scientific journal 
  publishing company.
§ Co-authored process narrative and design documents that
  described Documentum integration procedures, scheduling
  milestones, and publishing processes.


Applications Support Engineer & Senior Technical Trainer	
Core Switching Division, Lucent Technologies 
Westford, MA
2000-2003

§ Provided technical support, troubleshooting, and training
  for over 1500 Documentum (electronic document management 
  system) users across four divisions and three continents. 
  Also supported desktop applications that were integrated 
  with Documentum (Microsoft Office, Microsoft Project, 
  Adobe FrameMaker).
§ Developed and updated training curriculum; customized 
  course material to meet needs of departments, including 
  engineering, customer support, manufacturing, and 
  marketing. 
§ Delivered training classes to Documentum and Vantive 
  users: PowerPoint presentations with Q&A sessions, 
  hands-on lab classes, NetMeeting, teleconferencing, 
  videoconferencing. 
§ Assisted engineers and managers in controlling documents, 
  structuring file storage, and writing queries for dynamic 
  attribute searches. 
§ Wrote ISO 9001 procedures and participated in internal and 
  external ISO audits. 
§ Developed and published web content for Core Switching's 
  intranet.


Manager, Documentation			
Pharmaceutical Development, AstraZeneca Pharmaceuticals LP, 
Westborough, MA
1994-2000

§ Provided technical support, troubleshooting, and training
  for 40+ users within the department while serving as 
  administrator for Documentum. Created virtual documents in 
  Documentum and published as PDFs. 
§ Developed user and training guidelines. Maintained a 
  current repository of Research & Development 
  documentation. 
§ Published and issued protocols, stability data, and 
  development and analytical reports to appropriate 
  departments for use in New Drug Applications (NDAs) and 
  other regulatory submissions. 
§ Evaluated electronic document management systems. Assisted 
  in implementation from pilot through production phases, 
  working closely with the Documentum developer to customize 
  software to meet users' needs. 
§ Generated department reference pages for Astra's intranet. 
§ Proofread, edited, published, and issued all reports 
  authored by department personnel.


Laboratory Practice Coordinator/ Stability Chemist
Armstrong Pharmaceuticals, Inc. (now Celltech), 
Norwood, MA
1992-1994

§ Developed a comprehensive plan for Good Laboratory 
  Practice, including study protocols, SOPs, and personnel 
  training programs. Audited laboratory notebooks, HPLC 
  data, and stability data. 
§ Prepared data summaries and helped submit Abbreviated New 
  Drug Applications. 
§ Conducted safety audits and ensured compliance. 
§ Administered 30+ user Macintosh network. 
§ Devised methods of analysis for asthma drugs in 
  metered-dose inhaler (MDI) form. 
§ Performed stability testing regimen in accordance with FDA 
  guidelines. Analyzed particle size using Andersen 
  impaction and optical microscopy. Analyzed samples using 
  Karl Fischer titration, TLC, HPLC, and UV-vis 
  spectrophotometry.


Quality Engineer			
Eveready Battery Company, 
Maryville, MO
1990-1991

§ Improved quality standards for manufacturing process while 
  reducing waste and expense. 
§ Supervised new packaging line installation and prove-in. 
§ Conducted world class quality meetings; worked with action 
  teams to modify process and increase product quality. 
§ Produced training manual and implemented training program 
  for production workers.


Chemistry Co-op Student			
Electric Power Research Institute - High-Sulfur Test Center, 
Barker, NY
1989

§ Performed inorganic chemical analyses on samples generated 
  by wet scrubber systems. 
§ Used atomic absorption spectrophotometry to analyze 
  cations. 
§ Maintained process quality through measurements and 
  calibration. 
§ Analyzed surface area of lime samples for the Department 
  of Energy.


E d u c a t i o n
  Rensselaer Polytechnic Institute, Troy, NY
  B.Sc., Chemistry, Minor in Literature


V o l u n t e e r   E x p e r i e n c e
  Advocate, Domestic Violence Victim Assistance Program 
  (2002-present) 
  Customer Service Volunteer, American Red Cross Blood 
  Services (2000-present) 
  Treasurer, Lucent Employee Activities Committee 
  (2000-2003) 
  Coordinator, Lucent Medical Emergency Response Team 
  (2000-2003)


I n t e r e s t s
  Hiking, vacationing in the Adirondacks, comic books, 
  British cars, road rallying, gaming, Lego, quiz shows, 
  Macs, motorcycles, wordplay, and zymurgy.

http://demonchow.org/resume.htm