A: How did you hear about our survey?

? From a friend Insurance Forum Linkedin Jigsaw Plaxo Email Other Ed Gordon Enter Name of referral

B: Do you work in the Auto Liability P&C Insurance Industry? ? Yes No   C: How many years in Auto Liability P&C Insurance Industry? ? 1-2 Years 3-4 Years 5-9 Years 10+ Years

D: What is your current position? ? Claim Handler Claims Manager Claims VP Claims Adjuster Risk and Exposure Negotiation Review Investigation and Litigation Bill Review Expeditor Claims Director CIO Management Other   E: Current Employer? Not Required.   F: Your contact information? Not Required. Phone: Email Address:

G: How satisfied are you with your current claims system?

? None Used Extremely Somewhat Not at all

H: How likely are you to recommend your current claims system(s) to others?

? Extremely Somewhat Not at all   I: What are your comapny's total auto premiums? ? 01 to 700 Million 701 Million to 1 Billion 1 to 2 Billion 2 to 3 Billion 3 to 5 Billion 5 to 7 Billion 7 to 9 Billion 9 to 12 Billion 12 to 15 Billion 15 + Billion   J: How many claims handlers/adjusters in company?   K: Is your company looking to implement a new claims system? ? Yes No

1) What claim(s) system(s) do you currently use? Select all that apply. Athenium Guidewire Corvel CSC EMC Fineos ImageRight Insurity Mitchell Oasis Valley Oak Venue Vatti-Manhattan Other If Other Who? L             2) Wish List - (what features would you like to have).   3) What is most difficult about using your current claims system?   4) Does your system allow you to simulate/create scenarios for your claims? ? Yes No   5) Are there fraud tools built-in? ? Yes No   6) Are the reports ad-hoc, standard or customizable? ? Ad-hoc Custom Standard Other   7) Would the following features make you more productive? A: Guidance in settling claims? ? Yes No B: Guidance in adjusting claims? ? Yes No C: System generated exposure predictions? ? Yes No D: System generated claim triaging? ? Yes No E: System generated negligence assessment? ? Yes No   8) Would an activities/to-do-list tab help you? ? Yes No   9) What tools would help your day to day functions? Assessing the validity of claims System Reminders Ability to see patterns in treatment Claim duplication detection   10) Who does your medical billing transcriptions?   10-A) Are they outsourced, done in-house or a combination? ? Outsourced In-House Combination   10-B) What is the standard turn around time? ? Same day 24 Hours 36 Hours 48 Hours 72 Hours   10-C) Are the transcriptions accurate? ? Yes No   11) Are your medical bills catalogued? ? Yes No   12) What does your indemnification equal? ? 1 x Medical 2 x Medical 3 x Medical 4 x Medical Not Sure   13) Is claim leakage under control? ? Yes No   13-A) If so, how do you monitor claim leakage?   14) What UCR database do you use? ? Ingenix In-House Medicaid Medicare Wasserman W.O. Comstock Other   15) How do you manage permanency ratings? What tool(s) are used to help?   16) Does your system have a duplicate bills identification feature? ? Yes No   17) Comments / Suggestions: ­­­­­­­­­­­

Comments / Suggestions: 18) Would you like to participate in future surveys? ? Yes No 18-A) If yes, please add your email address?