Summary

Goal-oriented professional with a proven track record in Web Design and Development, Network Administration, Desktop Support, Documentation, Technical Writing and Business Process Development. Proficient in business process and planning, inter-departmental collaboration, team building, project leadership and corporate communications. Experienced in developing and executing internal and external web strategies and streamlining and automating business processes with the added benefits of an extensive technical background. With a proven track record at merging information, processes, functions, technical engineering and creativity to create manuals, web pages and other types of Client, Customer and Employee interfaces.

Skills

Technical Proficiencies

• Microsoft Windows Desktop and Server Products
• Various network server applications (Microsoft SMS, Norton Antivirus, Exchange, etc.)
• Various workstation applications (Outlook, Norton Antivirus, AS400 and Citrix clients, etc.)
• Microsoft Office Products
• Adobe Acrobat
• Adobe Photoshop
• Microsoft Visio
• Macromedia Dreamweaver
• Macromedia Fireworks
• In the process of learning Coldfusion, Macromedia Flash and Veritas Netbackup

Extensive technical background

• Network Administration and Engineering
• Desktop Support
• New technologies researching, testing and implementation
• IT Operations
• Broadcast Telecommunications operation and maintenance

Web Technologies

• Web Strategies Development (internal and external)
• Web Design and Development
• Web Administration

Documentation (concept, development, production and management)

• Business Documentation
• Technical Writing
• Web Design and Content

Business and Technology Process Development (streamlining and automating)

• Merging information, processes, functions, technical engineering and creativity to create manuals, web pages and other types of Client, Costumer and Employee interfaces. These same skills have been used in evaluating and developing new technologies and their implementation.

Communications

• News Reporter
• Radio Announcer
• Telephone Operator

Management (Administrative and Technical)

• Personnel Management
• Team building
• Project Leadership
• Training
• Purchasing

Projects

• Developed Corporate Disaster Recovery Plans for two global corporations. I was the Network Systems Disaster Recovery Coordinator for one of them as well. The plans were tested through SunGard Data Systems Inc. and reviewed and approved by the business auditors of those corporations
  
• Designed, developed and integrated a corporate intranet for a national Computer Security company
  
• Analyzed and developed business processes, standardization issues and possible areas for automation and streamlining for a small marketing firm.
  
• Singly responsible for the complete roll-out of Windows 2000 Professional workstations to multiple satellite offices as well as the corporate office of a national telecommunications company. The project involved extensive research, testing and resolution, of compatability issues with AS400, Citrix, SMS and other software and hardware drivers. This included rebuilding all existing workstations from their original Operating Systems to Windows 2000 once testing and all issues were resolved.
  
• Member of the the Quality Assurance Committee for a small marketing firm, which instituted new processes and workflows utilizing custom built software applications.
  
• Produced and developed corporate manuals, forms, instructions, procedures and technical documentation for several global corporations
  
• Developed a hardware and software maintenance and inventory tracking system for the IT departments of several international corporations
  
• Began the design and development of intranet and internet web site for a small marketing firm
  
• Over 10 years experience as a Project Leader for a variety of technical and business projects with several corporations that range from small to global markets
  
• Projects as a stage manager included all the demographics that are required for bringing together the multitude of equipment and people that are necessary for large and small productions and touring groups

Respironics, Incorporated, Murrysville, Pennsylvania 3/2003 to Present

Disaster Recovery Consultant, Documentation Specialist

• Assisted in the development, documentation and testing of the company's corporate Disaster Recovery Plan in an environment that involved SAP, Unix and Windows utilizing Veritas Netbackup.
  
• Coordinated meetings between technical personnel, business teams and management.
  
• Devised a plan that involved multi-tier recovery implementation procedures.
  The plan is to be tested and reviewed by the corporation's business auditors in the near future.

PT Marketing Group, Pittsburgh, Pennsylvania 4/2002-1/2003

Manager, Documentation and Business Process Development

• Analyzed and documented existing business processes, targeting workflow and standardization issues, possible areas for automation and streamlining the company's entire business process.
  
• Organized and lead process definition meetings.
  
• Member of the Quality Assurance Committee. Instituted new processes and workflows utilizing existing, new and custom built software applications and hardware.
  
• Produced and developed corporate manuals, forms, instructions and procedures for entire corporation. Designed, documented and instituted business processes, and a maintenance and inventory tracking system for the upgrade of existing computer and telecommunication equipment and the configuration and rollout of new equipment.

Computer Network Administrator, PC Desktop Support

• Responsible for the installation, administration and client support of a Windows 2000 network.
  
• Member of the company's Technology Advisory Committee.
  
• Directed and performed rollouts of new PCs and servers and rebuilds and upgrades of existing equipment.

Web Design and Development

• Organized, designed and built the prototype for the corporation's Internet and Intranet web sites. Organized and lead development meetings on Web content, organization and designed.

RedSiren Technologies, Incorporated, Pittsburgh, Pennsylvania 3/2001- 4/2002

Web Designer / Administrator

• Designed, developed and implemented the corporation's Intranet. Worked with the company's software engineering group in an effort to develop and incorporate a database into the company's Intranet to share information between applications, the Internet and other data bases, as well as to facilitate interactive web forms and documentation for future use by the corporation.
  
• Developed and implemented web policies, procedures and content.
  
• Proficiencies include

Documentation Specialist

• Responsible for producing, gathering and organizing documentation of entire corporation.
  
• Produced and developed corporate manuals, forms, instructions and procedures.
  
• Developed processes and policies for the use, revising and implementation of corporate documentation.
  
• Software proficiencies include Microsoft Office Professional, Visio and Adobe Acrobat.

Project Leader

• Corporate Intranet Implementation Project. Responsible for corporation's Intranet development and organization. Organized and lead Intranet development meetings on technical issues with Networking Staff and on Web content with company departments.
  
• Customer Relationship Management (CRM) Sales and Marketing Software Project. Researched CRM sales software packages for the company's Sales and Marketing departments. Scheduled vendor demos, technical issues meetings and departmental meetings with the Sales and Marketing departments.

The Armstrong Group of Companies, Butler, Pennsylvania 3/1999 - 3/2001

Computer Network Engineer

• Singly responsible for the complete roll-out of Windows 2000 Professional workstations to multiple satellite offices as well as the corporate office. This included rebuilding all existing workstations from their original Operating Systems to Windows 2000. The project involved extensive research, testing and resolution, of compatability issues with AS400, Citrix, SMS and other software and hardware drivers.
  
• Position involved contact with a wide variety of companies, all with different needs, compatibility issues and structures. Clients included European offices. Installation, administration and client support in a Windows NT environment. Researched and implemented service agreement contracts for the corporate and satellite offices. Researched hardware and software compatibility issues. Tracking and inventory management of equipment for corporate and satellite offices.
  

Corporate Disaster Recovery Plan Developer and Coordinator

• Organized and implemented restore/recovery procedures. Devised offsite storage plan, recovery time windows, recovery team structure, notification and activation levels, traveling and housing logistics, public relations issues, equipment configurations for hot site, site restoration planning, quarterly updates on requirements and procedures and tested the Disaster Recovery Plan through Sunguard Planning Solutions, utilizing their facilities.

PC Support and Help Desk

• Installation, administration and client support of Windows2000 Professional, Windows NT 4.0, Windows98, Windows95, Windows3.1 and MAC OS 8.6 Workstations.

Purchasing Agent

• Generate Purchase Orders, Receive packages and track purchases using JD Edwards software for seven companies encompassing over twenty satellite offices. Responsible for product research and projecting project cost.

Allegheny Health, Education and Research Foundation, Pittsburgh, Pennsylvania 1991-1999

Computer Mainframe and PC Helpdesk and Tech Support

• Assist clients in the use of equipment and applications. Also, trouble-shooting hardware and software problems, installation and maintenance of workstations and the notification of the proper on-call personnel, when necessary.

Computer Operator

• Operation of IBM 9000 Series system. Running of proper applications for all systems and working with automated operations software.
  
• Research suspected or actual hardware and software problems as they occur and take corrective action to resolve the problem. Interact with all clients and IT personnel, handling their needs, requests and any peripheral problems that might arise.
  
• Print and distribute all output to proper clients. Responsibilities also included maintenance and repair of equipment and inventory management on equipment and supplies.

Telecommunications Operator

• Telephone and Paging Operator using Bell Dimension 2000 and Bell Atlantic Meridian SL100 telephone systems and Advanced Information Digital Paging System.
  
• Organized and Published on-call lists for hospital personnel.
  
• Responsible for stat paging and following procedures for cardiac arrests, disasters and other hospital emergencies and actual telecommunications equipment repairs.

Lawrence County Vocational-Technical School, New Castle, PA 1977-1978

Computer Programming and Operations

• Programming in COBOL and the operation of an IBM 360 Series system. Data Processing course in conjunction with actual school processing. Included all facets of data processing.

Great Scott Broadcasting, New Castle, PA, 1988-1991

Public Service Director

• Prepared, wrote, produced, and coordinated public service announcements and press releases for businesses, non-profit organizations and community groups.
  
• Assisted in community notification and marketing of fund raising activities and public events through written and broadcast media.

Self-Employed, 1985-Present

Video, Sound, Lighting and Media Consultant and Technician, 1985-1998

• Technical consultation and support for commercial and private organizations. Implemented and performed plans for equipment and support management, demographics, logistics and operation. Evaluated needs of clients and presented them with the requirements to fulfill each situation. Offered technical support where needed.

Harding Productions, New Waterford, OH, 1985-1988
Video Standard Productions, New Castle, PA, 1985-1988
WWNW-Cable 9, New Wilmington, PA, 1982-1985
WKST-AM and FM, WWIZ-FM, WFEM-FM, WBZY-AM, WWNW-FM, 1986-1992

Television, Video and Radio Production

• Produced news, sports, entertainment, educational and instructional videos and films. Includes conception, production, post-production and marketing. Extensive experience in scripting, continuity writing, storyboards and editing. Wrote, reported and produced news stories and press releases. This required writing on fast-breaking local stories and follow-up on previous news stories through interviews, on-location coverage and research. Commercial experience includes concept, script writing and storyboards and production, including directing, editing, talent and other technical positions.

Westminster College, New Wilmington, PA, 1981-1985

Facilities/Stage Manager and Contract/Purchasing Agent

• Employed and managed large stage crews. Duties included hiring, scheduling and payroll management. Supervised operation, management and maintenance of all stage equipment and materials. Analyzed and expedited contracts for touring groups.

Training, Education and Affiliations

• Member of Society For Technical Communications
  
• SANS Institute Security Essentials Course, Pittsburgh, Pennsylvania, 11/2001
  
• A+ Certification Training Course, XiTech Corporation, Pittsburgh, Pennsylvania 9/2000
  
• Bachelor of Arts Degree, Westminster College, New Wilmington, PA, 1985
  • Major: Telecommunications, Minor: Art

   

                                                                                            Copyright © 2003 Randy K. Bobbert