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Company Policies & Payment information

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In this site I'll explain my current business and ordering policies on this page. Please take your time to read this disclosures carefully to avoid disputes.

Company Policies
Please Read!!!
 
 
Customers often ask what my return policy is. I aim for complete customer satisfaction. If you are not completely happy with your purchase, I want to hear about it. Let me know if something is wrong and I will do what I can to make it right.
 
 
 
1.    The items returned must be in the condition when it was tested in front of customer, once the item that was purchased leaves the premises is theirs to keep, Any unauthorized alterations of the purchased radio will void the agreement of purchase.
 
2.  All returns are given 5 business days on all items. All items that occurs after 5 business days will not be honored. Returned goods are subjected to 45% restocking fee.
 
3.  All radios that needs to be programmed are subject to verification, INDENTIFCATION , LETTER HEAD FROM PROPER AUTHORITY NO EXCEPTIONS!!!!!!!
 
4. All programmed radios will be reprogrammed if found to be unauthorized, or there's a error on my part if the radio falls into one of these catogories will be free of charge.
 
5. All purchased radio(s) from me will get free programming for the first 12 channels, or 16 channels depending which radio you have purchased. All radios are tested to work properly.
 
6. All purchases if using PAYPAL are subject to  5% fee surcharge. NO EXECPTIONS!!
 
Here are some payment options available to my customers.

I may also provide a list of payment option that I accept on this page. Forms of payment is  Western Union wire transfer (Click on link), any type of Money Orders (USPS preferred), International money Orders, Cashiers Checks,Personal Checks (Certified  & within US Only ), Business Checks.

All check and Money order payments must wait for 5 or 7 Business Days to clear, but USPS Money Order payment will be faster.
 
MAKE ALL PAYMENTS PAYALBE TO
ALLEN WONG
P. O. BOX 140387
BROOKLYN, NY 11214-0389
 
Now I accept Layaway plan !
Deposits are required for all items of 60% percent of the products's price
If the product is on layaway more than 2 months will constitute that the buyer has forfeit his/or her property.
Deposits are not refundable. 
 
Call me and find out more about my layaway plan!

NOTE: ALL POLICIES ARE SUBJECT TO CHANAGE WITHOUT NOTICE

Do you have any questions? Send me an e-mail at:

info@astro communications

Store Location:
Astro Communications
1840 81st Street
 Brooklyn, NY 11214-2205
 
TEL. 646-523-6880
 
Nextel Direct Connect
 
176*881*4777
FROM 11AM TO 7PM
ONLY!!!
 
Mail inquiries to:
Allen Wong
P. O. Box 140387
Brooklyn, NY 11214-0389