Trek Stop Bicycles does not sell products over the Internet, phone, email, or mail order. We will not break our written contracts with our vendors, nor will we knowingly sell "gray" market products.

 

A "gray" market product is an OEM (Original Equipment Manufacturer) part that lacks instructions, packaging, or consumer warranty that finds it's way to retail locations, mostly Internet e-tailers.

 

Many of the mail order stores that have been in business for several years do not deal in "gray" market products either, however, here's a little test you can perform when you find a deal that looks to good to be true. Ask if the product is delivered in retail packaging with instructions. For tires, this means that they have a hang label attached. If the product comes in a clear plastic bag, it is almost always "gray" market product.

 

Lastly, the store that sells you the product is responsible for servicing the warranty for that product. We service the warranty on every product we sell and only on products we sell.