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Payment:
At this time, we accept credit cards online via Paypal. You no longer need to have a Paypal account to take advantage
of this convenient way to make an online purchase. You may also mail a money order or very well concealed cash (at your
own risk) to:
Deluxe Junque
PO Box 12044
Batimore MD 21281
Shipping:
At this
time, items will ship USPS Priority Mail, which generally takes 2 - 3 days. The shipping department is dedicated
in processing your order as quickly, efficiently and accurately as possible. All orders are processed once received
and packaged with care. Items will ship within 48 hours of receiving order. During the busy holiday season, turn
around time may take an additional 3 - 5 days.
Need
it sooner?
Rush shipping is available for an additional cost. Please notify us accordingly.
International Shipping:
At
this time, we ship to Canada, Japan, Australia and Europe. International rates depend on final weight of package.
We've just added the Paypal International Shopping Cart in hopes it works correctly. If for some reason after order
is processed and packaged and shipping weight initially charged is incorrect, we will invoice you for additional shipping
before your order ships. Paypal International is new for us and we are testing the waters......Thank you for your understanding!
Any duties/GST incurred will be the sole responsibility of the
recipient. We has no knowledge of the actual duty fees enforced by your country. Customs delay may occur and unfortunately, we
have no control over this. Due to this, please allow up to 4 - 6 weeks for international delivery.
Returns:
We will gladly accept returns within 14 days of receipt of your
item. The item must be in the original unused, unworn condition as it was shipped to you. Please notify us of
the return via email. You will be given a ‘Return Authorization’ number (RA) to be put on the outside
of your package. Please note reason for refund, received damaged, too big, not as expected, etc. Sorry, return shipping costs
cannot be refunded and are the responsibility of the recipient. All returned merchandise must be insured. If items
are not insured and it gets lost and doesn’t make it back to us, we cannot give you a refund. We cannot give refunds
until after we receive the merchandise and it is inspected. Any unauthorized return, (meaning sending a package back
without an RA number), will incur a 20% re-stocking fee.
Exchanges:
We will gladly accept exchanges within 14 days of receipt of your item. The item must be in the original
unused, unworn condition as it was shipped to you. Please notify us of the exchange via email. You will be given
a ‘Return Authorization’ number (RA) to be put on the outside of your package. Sorry, return shipping costs cannot
be refunded and are the responsibility of the recipient. Please note reason for exchange and what you are exchanging
for. All returned merchandise must be insured. If items are not insured and it gets lost and doesn’t make
it back to us, we cannot give you an exchange. We cannot give exchanges until after we receive the merchandise and it
is inspected. Any unauthorized exchange, (meaning sending a package back without an RA number), will incur a 20% re-stocking
fee.
Items not cool for refund or exchange:
You will not receive a refund or exchange after the 14 day return/exchange period has elapsed
or if an item has been damaged by you. Example: You dropped the item and it shattered, or you cut it while opening the
package, etc. We are not responsible for mis-use, mis-handling or any other actions attributable to the purchaser
and or carrier. (US Post Office).
Shortages:
Please notify us via email, within 5 days upon receiving an order that it is missing
something. The shorted item will ship promptly.
Wholesale
Info:
Please contact us for wholesale
info. deluxejunque@verizon.net
Privacy Policy:
With
respect to our customers, we do not and will not sell market, distribute, trade, barter or share customer lists or our customer's
private information with any other businesses or people. All information gathered from visitors and consumers via this website
is used solely by and for us. The information we collect, such as name, address, email, phone number, etc. is what you provide
to us when you place an order. We do not record credit card information, this is handled by a third party, www.paypal.com
The information collected is used to get you the merchandise you’ve ordered. We do link to PayPal for processing all
credit card orders on our website. They will collect detailed information such as names, addresses and credit card numbers.
Please review their privacy policy and contact them if you have any questions. We may elect to contact you via email or telephone
regarding your order or to send you information about upcoming sales or special events. If you do not wish to be contacted
for any other reason except for order information, just drop us an email and we will gladly take you off the mailing list.
We do link to other sites and do not control the privacy policies or practices of these sites. You should review those
policies before providing any personal information. We are not responsible for the content or practices of any linked
websites, and we provide these links solely for the convenience and information of our visitors.
Terms and Conditions:
Occasionally there may be
information on deluxejunque that contains typographical errors, inaccuracies, or omissions that may relate to product
descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change
or update information at any time without prior notice (including after you have submitted your order). We apologize for any
inconvenience this may cause you. You acknowledge that you use this site soley at your own risk and that you assume full responsibility
for all costs associated with the use of this site. You further acknowledge that we shall not be liable for any damages
of any kind related to your use of this site. The art, product photos and text that appear throughout this website was collected
from various sources and is all used with permission. Please respect the trademarks and copyrights of the companies whose
merchandise we sell. Please do not use our images without prior written approval and consent.
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