DON'T BUY FROM DELL DIRECT

DELL-I ordered a laptop on 10/5/05 directly from you. It is 12/5/05 today, still no laptop and no refund. When I received my laptop it was not functional. I was sent 3 different hard drives by Dell. One of which was refurbished and one that sent after the laptop was returned, not much use in that one. In any event Dell has over $2,500 dollars of mine, my eBay business is shot because I have no home computer, and Dell no longer responds to my emails even though most all of the Reps are taking this account into their own hands and promise resolution. When you call customer service they make promises they do not keep. They have offered NO compensation and continually remind me of the 21 day return policy, even though I was sent faulty equipment. Has anyone else experienced this problem with Dell? If so, what has happened in the end. An attorney friend has offered to represent me in court, but I was hoping Dell would live up to their end of the bargain of offering the "best" customer service, the best products in the market, and a refund with compensation. I wanted to post all of the emails to this site for your reading pleasure, however, they were to lengthy for this site. If you want a copy please let me know, I will send the string to you.

The emails are only a part of the time and effort spent on this by me, I have also spent numerous hours on hold, and hours on the phone with various reps, not to mention the time I spent trying to fix the computer while on the phone with Reps and time spent switching non-working hard drives in a faulty computer.

DELL I WANT MY MONEY BACK AND I WANT COMPENSATION - IF YOU READ THIS MY LAST REFERENCE NUMBER FROM "JOSH" THE MANGER WAS 065029661 on NOVEMBER 15, 2005. THIS IS WHEN MY REFUND WAS TO OCCUR WITHIN 5-8 DAYS... IT's NOW DECEMBER 5, 2005!

Below are some of the emails that have gone between me and their customer support....

From: US_CTS_Mobile_Support <US_CTS_Mobile_Support@dell.com>
To: Linda Harris <iluvmypinkhd@msn.com>
Subject: RE: Re: FW: RE: RE: *SPP* Re: Customer Resolution Form Submission WRONG ITEM #AutoReply# #AutoReply# (KMM23590329I21063L0KM)
Date: Thu, 1 Dec 2005 14:18:48 -0600 (CST)
> ***THIS IS AN AUTOMATICALLY GENERATED ACKNOWLEDGEMENT -- DO NOT REPLY***
>
>Dear Valued Customer,
>
>Thank you for choosing Dell E-Mail Hardware Warranty Support. We have received your message and look forward to serving you. This message is being sent to let you know we received your request for assistance. We value you as our customer and your satisfaction is important to us. We are working 24 hours a day, 7 days a week, to answer customer inquiries.
>
>Our e-mail agents normally respond to email inquiries within one business day (6 -12 Hours).
>
>For immediate assistance please visit www.Support.Dell.Com where you will find many of the same resources and troubleshooting tools our Dell Agents use to answer your common questions.
>
>*Windows XP Users*
>You may also have additional customized support right on your desktop. If you have a Dimension or Inspiron running Windows XP, just go directly to the Dell Solution Center icon on your desktop or in the Start menu and click "Support".
>
>Please note that hardware warranty support chat and email is only available for hardware covered under Dell's limited warranty. Software questions, virus removal, spyware removal, and how-to questions are not covered under warranty, and the chat agents will not be able to assist with these topics. For common non-hardware related issues, please call our fee-based HelpDesk at 1-888-242-0957.
>
>Sincerely,
>
>Dell Product Support
>
>
>-----------Original Message Follows:---------------
>Body: <html><div style='background-color:'><DIV class=RTE>
>Hi, what about the refund for the returned computer and the 3rd hard drive?  Also, you did not answer the questions below.
>I would appreciate it if you would please forwad this to the Manager "Josh" using reference number 065029661.
>Linda Harris
>(301)748-5796
>Who is Dell's Corporate Agent for Maryland and  are familiar with the Uniform Commercial Code? 
>  </DIV>
><DIV></DIV>
><BLOCKQUOTE style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #a0c6e5 2px solid; MARGIN-RIGHT: 0px">
><HR color=#a0c6e5 SIZE=1>
>
><DIV></DIV>From:  US_CTS_Mobile_Support <US_CTS_Mobile_Support@dell.com> To:  Linda Harris <iluvmypinkhd@msn.com> Subject:  Re: FW: RE: RE: *SPP* Re: Customer Resolution Form Submission WRONG ITEM #AutoReply# (KMM23538143I21063L0KM) Date:  Wed, 30 Nov 2005 19:58:28 -0600 (CST) >Dear Ms. Harris, > >Thank you for contacting Dell Online Customer Care. > >As I understand, you would like to know the status of the credit.  I will be happy to assist you. > >Ms. Harris, I personally checked the account details and it indicates that two credits have been applied under your customer number.  $213.95 and $272.95 have been credited back to the original mode of payment as of November 25, 2005 and November 14, 2005 respectively. > >You may
>inquire about the same from your financial institution. > >Please revert to me in case you have any further concern regarding the issue and I will be happy to assist you accordingly. > >It is a pleasure assisting a valued customer like you.  We are committed to ensuring you receive the highest quality support possible.  We assure you our best support all the time. > >Thank you for giving me the opportunity to assist you.  Your case number for this interaction is 118209771.   Please keep this number for your records.  It will help us keep track of this issue so we can better assist you, if you have any further questions or concerns. > >If you have any further questions or concerns, please contact us at: > >www.dellcustomercare.com > >When responding to me, please use
>the Reply function of your e-mail program.  This will keep the same subject line of our e-mail.  Otherwise your message may be delayed or lost. > >Thank you for contacting Dell. > >Respectfully, > >Kunal Juneja >ID: 110763 >11:00 AM to 08:00 PM CST Monday - Friday >Dell Online Customer Care >* * * * * * * * * * > >Visit the NEW Customer Care Website! >http://www.DellCustomerCare.com >* * * * * * * * * * > >Visit the Dell Community Forum! >http://delltalk.us.dell.com >* * * * * * * * * * > >Visit Dells Technical Support Center! >http://support.dell.com/EmailDell/EmailDell.aspx?c=us&l=en&s=dhs&validate=true > > > > > > > > > > >Original Message
>Follows: >------------------------ ><html><div style='background-color:'><DIV class=RTE> >This email is to confirm that I spoke with one of your customer service reps yesterday 11/28/2005 at 1:00 pm.&nbsp; I have her name and number at home.&nbsp; In any event, she assured me that I was not being charged for the 3 hard drives that dell sent and that I have returned.&nbsp; Dell even sent one HD&nbsp;after my faulty computer was returned, and I refused delivery since I don't even have a computer.&nbsp; This has been dragging on since October 5, 2005, and I still have&nbsp;NO computer or compensation.&nbsp; I have still NOT been refunded the money you owe me.&nbsp; I have been without a computer 8 weeks now with no resolutution.&nbsp; When and how is this going to be resolved and compensated
>for?&nbsp;&nbsp;My attorney wants me to find out who your Corporate Agent for Maryland is and if you are familiar with the Uniform Commercial Code (UCC). </DIV> ><DIV></DIV> ><BLOCKQUOTE style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #a0c6e5 2px solid; MARGIN-RIGHT: 0px"> ><HR color=#a0c6e5 SIZE=1> > ><DIV></DIV>From:&nbsp;&nbsp;US_CTS_Mobile_Support &lt;US_CTS_Mobile_Support@dell.com&gt; To:&nbsp;&nbsp;Linda Harris &lt;iluvmypinkhd@msn.com&gt; Subject:&nbsp;&nbsp;RE: RE: *SPP* Re: Customer Resolution Form Submission WRONG ITEM #AutoReply#
>(KMM22718490I21063L0KM) Date:&nbsp;&nbsp;Wed, 9 Nov 2005 13:58:00 -0600 (CST) &gt;&nbsp;&nbsp;***THIS IS AN AUTOMATICALLY GENERATED ACKNOWLEDGEMENT -- DO NOT REPLY*** &gt; &gt;Dear Valued Customer, &gt; &gt;Thank you for choosing Dell E-Mail Hardware Warranty Support.&nbsp;&nbsp;We have received your message and look forward to serving you.&nbsp;&nbsp;This message is being sent to let you know we received your request for assistance. We value you as our customer and your satisfaction is important to us.&nbsp;&nbsp;We are working 24 hours a day, 7 days a week, to answer customer >inquiries. &gt; &gt;Our e-mail agents normally respond to email inquiries within one business day (6 -12
>Hours). &gt; &gt;For immediate assistance please visit www.Support.Dell.Com where you will find many of the same resources and troubleshooting tools our Dell Agents use to answer your common questions. &gt; &gt;*Windows XP Users* &gt;You may also have additional customized support right on your desktop.&nbsp;&nbsp;If you have a Dimension or Inspiron running Windows XP, just go directly to the Dell Solution Center icon on your desktop or in the Start menu and click "Support". &gt; &gt;Please note that hardware warranty support chat and email is only available for hardware covered under Dell's limited warranty. Software questions, virus removal, spyware removal, and how-to questions are not covered under warranty, and the chat agents will not be able to assist >with these topics. For
>common non-hardware related issues, please call our fee-based HelpDesk at 1-888-242-0957. &gt; &gt;Sincerely, &gt; &gt;Dell Product Support &gt; &gt; &gt;-----------Original Message Follows:--------------- &gt;Body: &lt;html&gt;&lt;div style='background-color:'&gt;&lt;DIV class=RTE&gt; &gt;&lt;P&gt;Case Number 114336007&lt;/P&gt; &gt;&lt;P&gt;Dear Khyyati,&lt;/P&gt; &gt;&lt;P&gt;I am at witts end.&amp;nbsp; I still have no computer.&amp;nbsp; The "new" hard drive did not fix the problem and Customer Service will not respond to my emails.&amp;nbsp; I have sent&amp;nbsp; 3 since November 7.&amp;nbsp; This morning I shipped the computer and the hard drives
>back.&amp;nbsp; Is there a number I can call that I don't need to stay on hold for an hour on.&amp;nbsp; I have spent too much time on hold with no resolutions.&amp;nbsp; My eBay >business is nearly at an end because I can't check my sales or put products in my store for sale, I've paid DSL for a month without using it, and now Dell Customer Service is ignoring me.&amp;nbsp; This is awful.&amp;nbsp; &lt;BR&gt;&lt;/P&gt; &gt;&lt;P&gt;Please help, what can I do?&lt;/P&gt; &gt;&lt;P&gt;Thank you, &lt;/P&gt; &gt;&lt;P&gt;Linda Harris 301-748-6138&lt;BR&gt;&lt;/P&gt;&lt;/DIV&gt; &gt;&lt;DIV&gt;&lt;/DIV&gt; &gt;&lt;BLOCKQUOTE style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #a0c6e5 2px solid;
>MARGIN-RIGHT: 0px"&gt;&lt;FONT style="FONT-SIZE: 11px; FONT-FAMILY: tahoma,sans-serif"&gt; &gt;&lt;HR color=#a0c6e5 SIZE=1&gt; &gt; &gt;&lt;DIV&gt;&lt;/DIV&gt;From:&amp;nbsp;&amp;nbsp;&lt;I&gt;US_CTS_Mobile_Support &amp;lt;US_CTS_Mobile_Support@dell.com&amp;gt;&lt;/I&gt;&lt;BR&gt;To:&amp;nbsp;&amp;nbsp;&lt;I&gt;Linda Harris >&amp;lt;iluvmypinkhd@msn.com&amp;gt;&lt;/I&gt;&lt;BR&gt;Subject:&amp;nbsp;&amp;nbsp;&lt;I&gt;RE: *SPP* Re: Customer Resolution Form Submission WRONG ITEM (KMM22213702I21063L0KM)&lt;/I&gt;&lt;BR&gt;Date:&amp;nbsp;&amp;nbsp;&lt;I&gt;Thu, 27 Oct 2005 12:04:00 -0500
>(CDT)&lt;/I&gt;&lt;BR&gt;&amp;gt;************************************************************************&lt;BR&gt;&amp;gt;Please do not modify the subject line of the e-mail when responding.&lt;BR&gt;&amp;gt;Valuable information in the subject line is used to properly route your e-mail response.&lt;BR&gt;&amp;gt;Modifying the subject line may result in a delay in a response.&lt;BR&gt;&amp;gt;************************************************************************&lt;BR&gt;&amp;gt;Dear&amp;nbsp;&amp;nbsp;Ms. Harris,&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;Thank you for contacting Dell Hardware Warranty >Support.&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;I understand from your email &gt;that you have not received the replacement hard drive from
>Dell yet however, you have received an invoice.&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;Being a computer user myself, I can understand how frustrating it can be if your system does not operate to your maximum satisfaction. I can certainly understand your exasperation and the situation you had to endure. Had I been in your position I would have had felt the same. Please accept my apologies for the difficulties you encountered. I assure you that your situation is not indicative of the quality service Dell is capable of providing. Your experience with us was unusual. Dell's intention is to provide customers with a computer and customer experience that is both satisfying and enjoyable&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;I have checked the details associated >with your Service Tag and noted that you must have received the invoice for replacement
>old hard drive that had been &gt;shipped to you. You can get this amount refunded, after you return the hard drive back to Dell, by contacting our Customer Care Department.&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;I also understand your concern about returning the faulty computer, again in this case, as your system within 21 days of purchase, you can contact our Customer Care Department and return the system under Dell's 21-day Total Satisfaction Policy.&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;Our Customer Care department can be contacted at 1-800-624-9897 or you can email them by going to the
>following >link:&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;&amp;nbsp;&amp;nbsp;http://support.dell.com/support/emailcustomercare/index.aspx?c=us&amp;amp;cs=19&amp;amp;l=en&amp;amp;s=dhs&amp;amp;~ck=mn&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;However, as far this issue is concerned; it should get resolved by hard drive replacement. I have checked the status of Dispatch # 063704923 and noted that because of logistical issues at our warehouse, they were not &gt;able to process the request of shipping a preconfigured new hard drive. They have asked me to recreate the dispatch hence, I have resubmitted a fresh request to ship you a new preconfigured new hard drive&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;Please note the Service Call #
>064330188.&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;You should receive it&amp;nbsp;&amp;nbsp;within next few business days.&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;You can view the updated status of >this dispatch by following the steps listed below:-&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;1) Go to the webpage accessible by clicking on the following link:-&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;http://support.dell.com/support/supporthistory/servicecallsearch.aspx?c=us&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;2) Select Service Call Status&lt;BR&gt;&amp;gt;3) Enter Your Service Tag:&amp;nbsp;&amp;nbsp;6WHXL81&lt;BR&gt;&amp;gt;3) Click Submit&lt;BR&gt;&amp;gt;4) A list of dispatch numbers will be listed&lt;BR&gt;&amp;gt;5) Click
>on dispatch number: 064330188&lt;BR&gt;&amp;gt;Details of the order will be listed&lt;BR&gt;&amp;gt;(Please allow &gt;48 hours for the shipment details to get updated on the website)&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;After receiving the drive, kindly refer to the following web document in order to know the steps to replace it.&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;Removing >the Hard Drive: Dell Inspiron 9300&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;http://support.dell.com/support/edocs/systems/ins9300/sm/sullivai.htm#wp1123687&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;I apologize for inconvenience.&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;Please feel free to write back to us if you face any difficulties related to this issue or any other Dell
>computer related issue.&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;The case number for this interaction is&amp;nbsp;&amp;nbsp;114336007.&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;The case has been documented and the contents of this case are available to all Dell support representatives. If you need additional assistance with this issue and you utilize our phone or chat support channels, please provide them with this case number. For additional &gt;assistance via e-mail, simply reply to this e-mail.&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;Thank you for >choosing Dell.&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;Respectfully,&lt;BR&gt;&amp;gt;Khyati&lt;BR&gt;&amp;gt;Dell Rep ID 0123081&lt;BR&gt;&amp;gt;Dell Hardware Warranty
>Support&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;Dell E-mail Support operates 24/7, and if your reply is received while I am not in, to ensure a speedy resolution of your problem, your issue would be handled by one of my colleagues.&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;* * * * * * * * * * *&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;Not sure when your system warranty expires? Interested in looking up your system warranty expiration dates go to http://support.dell.com/support/topics/global.aspx/support/my_systems_info/en/details?c=us&amp;amp;cs=19&amp;amp;l=en&amp;amp;s=dhs&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;Don't let your system's warranty lapse and risk costly repairs and downtime.&lt;BR&gt;&amp;gt;Call 1-800-999-3355 Press 1 to enter an >extension
>and&lt;BR&gt;&amp;gt;Dial extension 7244331&lt;BR&gt;&amp;gt;To extend or upgrade &gt;your original warranty and service contract terms today!&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;* * * * * * * * * * *&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;Visit the Dell Community Forum where you can find answers to questions and exchange information with other Dell users:&lt;BR&gt;&amp;gt;http://DellCommunity.com&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;==========&lt;BR&gt;&amp;gt;DISCLAIMER&lt;BR&gt;&amp;gt;==========&lt;BR&gt;&amp;gt;The information in this document has been reviewed and is believed to be accurate.&amp;nbsp;&amp;nbsp;However, neither Dell nor its affiliates assume any responsibility for inaccuracies, errors, or omissions that may be
>contained herein.&amp;nbsp;&amp;nbsp;In no event will Dell or its affiliates be liable for direct, indirect, special, incidental, or consequential >damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;Dell reserves the right to make improvements or changes to this document and the products &gt;and services described at any time, without notice or obligation.&amp;nbsp;&amp;nbsp;This information applies to the continental United States and Canada only, unless specifically stated otherwise.&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;Original Message Follows:&lt;BR&gt;&amp;gt;------------------------&lt;BR&gt;&amp;gt;&amp;lt;html&amp;gt;&amp;lt;div
>style='background-color:'&amp;gt;&amp;lt;P&amp;gt;Dear Khyati&amp;lt;BR&amp;gt;&amp;lt;BR&amp;gt;&amp;lt;/P&amp;gt;&lt;BR&gt;&amp;gt;&amp;lt;DIV&amp;gt;&lt;BR&gt;&amp;gt;&amp;lt;DIV class=RTE&amp;gt;&lt;BR&gt;&amp;gt;&amp;lt;P&amp;gt;I have still not received the hard drive, however I did receive a >bill!&amp;amp;nbsp; In any event, please either send me a refund or a new computer and I will of course return either the faulty computer or everything upon receipt.&amp;amp;nbsp; Thank you, please respond as soon as possible, so I will know what is going to be sent.&amp;amp;nbsp; It has been nearly 1 month since my order was placed and&amp;amp;nbsp;I think this is unacceptable behavior on Dell's part.&amp;amp;nbsp; &gt;I have a small home business and it is
>suffering.&amp;amp;nbsp; &amp;lt;/P&amp;gt;&lt;BR&gt;&amp;gt;&amp;lt;P&amp;gt;I hope you can understand my position.&amp;amp;nbsp; Linda Harris&amp;lt;BR&amp;gt;&amp;lt;BR&amp;gt;&amp;lt;/P&amp;gt;&amp;lt;/DIV&amp;gt;&lt;BR&gt;&amp;gt;&amp;lt;DIV&amp;gt;&amp;lt;/DIV&amp;gt;&lt;BR&gt;&amp;gt;&amp;lt;BLOCKQUOTE style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #a0c6e5 2px solid; MARGIN-RIGHT: 0px"&amp;gt;&amp;lt;FONT >style="FONT-SIZE: 11px; FONT-FAMILY: tahoma,sans-serif"&amp;gt;&lt;BR&gt;&amp;gt;&amp;lt;HR color=#a0c6e5 SIZE=1&amp;gt;&lt;BR&gt;&amp;gt;&lt;BR&gt;&amp;gt;&amp;lt;DIV&amp;gt;&amp;lt;/DIV&amp;gt;From:&amp;amp;nbsp;&amp;amp;nbsp;&amp;lt;I&amp;gt;US_CTS_Mobile_Support
>&amp;amp;lt;US_CTS_Mobile_Support@dell.com&amp;amp;gt;&amp;lt;/I&amp;gt;&amp;lt;BR&amp;gt;To:&amp;amp;nbsp;&amp;amp;nbsp;&amp;lt;I&amp;gt;Linda Harris &amp;amp;lt;iluvmypinkhd@msn.com&amp;amp;gt;&amp;lt;/I&amp;gt;&amp;lt;BR&amp;gt;Subject:&amp;amp;nbsp;&amp;amp;nbsp;&amp;lt;I&amp;gt;*SPP* Re: Customer Resolution Form Submission WRONG ITEM (KMM21768496I21063L0KM)&amp;lt;/I&amp;gt;&amp;lt;BR&amp;gt;Date:&amp;amp;nbsp;&amp;amp;nbsp;&amp;lt;I&amp;gt;Mon, 17 Oct 2005 &gt;14:47:09 -0500 >(CDT)&amp;lt;/I&amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;************************************************************************&amp;lt;BR&amp;gt;&amp;amp;gt;Please do not modify the subject line of the e-mail when
>responding.&amp;lt;BR&amp;gt;&amp;amp;gt;Valuable information in the subject line is used to properly route your e-mail response.&amp;lt;BR&amp;gt;&amp;amp;gt;Modifying the subject line may result in a delay in a response.&amp;lt;BR&amp;gt;&amp;amp;gt;************************************************************************&amp;lt;BR&amp;gt;&amp;amp;gt;Dear Mr. Harris,&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;Thank you for contacting Dell Hardware Warranty Support.&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;I understand from your email that you have been&lt;BR&gt;&amp;gt;shipped with a refurbished replacement hard drive for your recently purchased >Dell
>system.&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;I sincerely apologize for the inconvenience this issue may have caused to &gt;you. I have taken ownership of this issue and I assure you that I will resolve it to your satisfaction.&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;I have checked the invoice details of your Dell system and noted that it was shipped on October 8, 2005. As the hard drive needs replacement within first 21-days of purchase, we shall certainly ship you a new preconfigured hard drive.&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;I have submitted a request to ship the replacement hard drive to you at the address:&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;6834 Michaels Mill
>RD,&amp;lt;BR&amp;gt;&amp;amp;gt;Buckeystown, MD 21717&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;Please note >the dispatch # 063902978.&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;You shall receive the replacement drive within next 2-3 business days.&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;[A] Return Instructions&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;In&lt;BR&gt;&amp;gt;order to return the &gt;defective drive back to Dell, you will be shipped a return air&amp;lt;BR&amp;gt;&amp;amp;gt;bill in the shipping box.&amp;amp;nbsp;&amp;amp;nbsp;As you are responsible for the returned drive Please complete the following steps:
>-&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;1.) Affix the air bill to the box in which the replacement drive shipped.&amp;lt;BR&amp;gt;&amp;amp;gt;2.) Ensure Dell's warranty reference # is listed in the billing reference section.&amp;lt;BR&amp;gt;&amp;amp;gt;3.) Call 1-800-247-2676 to have the box shipped >back to Dell Inc.&amp;lt;BR&amp;gt;&amp;amp;gt;4.) Retain a copy of the air bill for your records.&amp;lt;BR&amp;gt;&amp;amp;gt;5.) Return old component within five business days of receipt.&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;You will receive an invoice, this invoice does not become payable unless you do not return the product. Note that it will take approximate 10 business days to receive the old components back in
>Dell's &gt;systems.&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;[B] Dispatch Status&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;You can view the updated status&lt;BR&gt;&amp;gt;of this dispatch by following the steps listed below:-&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;1) Go to the webpage accessible by clicking on the following >link:-&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;http://support.dell.com/support/supporthistory/servicecallsearch.aspx?c=us&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;2) Select Service Call Status&amp;lt;BR&amp;gt;&amp;amp;gt;3) Enter Your Service
>Tag:&amp;amp;nbsp;&amp;amp;nbsp;6WHXL81&amp;lt;BR&amp;gt;&amp;amp;gt;3) Click Submit&amp;lt;BR&amp;gt;&amp;amp;gt;4) A list of dispatch numbers will be listed&amp;lt;BR&amp;gt;&amp;amp;gt;5) Click on dispatch number: 063902978&amp;lt;BR&amp;gt;&amp;amp;gt;Details of the order will be listed&amp;lt;BR&amp;gt;&amp;amp;gt;(Please allow 24 hours for the shipment details to get updated on the website)&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;I will be personally &gt;tracking this dispatch and ensure that it reaches you soon.&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;After >receiving the drive, kindly refer to the following web document in order to know the steps to replace
>it.&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;Removing the Hard Drive: Dell? Inspiron?&lt;BR&gt;&amp;gt;9300&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;http://support.dell.com/support/edocs/systems/ins9300/sm/sullivai.htm#wp1123687&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;I am sure that this replacement drive will resolve your issue. Please feel free to write back to us if you face any difficulties related to this issue or any other Dell computer related issue.&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;The case number for this interaction is 114336007 .&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;The case has been documented and the contents of this case are available to all
>Dell support representatives. >If you need additional &gt;assistance with this issue and you utilize our phone or chat support channels, please provide them with this case number. For additional assistance via e-mail, simply reply to this e-mail.&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;Thank you for choosing Dell.&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;Respectfully,&amp;lt;BR&amp;gt;&amp;amp;gt;Khyati&amp;lt;BR&amp;gt;&amp;amp;gt;Dell Rep ID 0123081&amp;lt;BR&amp;gt;&amp;amp;gt;Dell Hardware Warranty Support&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;Dell E-mail Support&lt;BR&gt;&amp;gt;operates 24/7, and if your reply is received while I am not in, to ensure a speedy resolution of your problem,
>your issue would be handled by one of my colleagues.&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;* * * * * * * * * * >*&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;Not sure when your system warranty expires? Interested in looking up your system warranty expiration dates go to &gt;http://support.dell.com/support/topics/global.aspx/support/my_systems_info/en/details?c=us&amp;amp;amp;cs=19&amp;amp;amp;l=en&amp;amp;amp;s=dhs&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;Don't let your system's warranty lapse and risk costly repairs and downtime.&amp;lt;BR&amp;gt;&amp;amp;gt;Call 1-800-999-3355 Press 1 to enter an extension and&amp;lt;BR&amp;gt;&amp;amp;gt;Dial extension 7244331&amp;lt;BR&amp;gt;&amp;amp;gt;To
>extend or upgrade your original warranty and service contract terms today!&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;* * * * * * * * * * *&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;Visit the Dell Community Forum where you can find answers >to questions and exchange information with other Dell&lt;BR&gt;&amp;gt;users:&amp;lt;BR&amp;gt;&amp;amp;gt;http://DellCommunity.com&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;==========&amp;lt;BR&amp;gt;&amp;amp;gt;DISCLAIMER&amp;lt;BR&amp;gt;&amp;amp;gt;==========&amp;lt;BR&amp;gt;&amp;amp;gt;The information in this document has been reviewed and is believed to &gt;be accurate.&amp;amp;nbsp;&amp;amp;nbsp;However, neither Dell nor its affiliates
>assume any responsibility for inaccuracies, errors, or omissions that may be contained herein.&amp;amp;nbsp;&amp;amp;nbsp;In no event will Dell or its affiliates be liable for direct, indirect, special, incidental, or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;Dell reserves the right >to make improvements or changes to this document and the products and services described at any time, without notice or obligation.&amp;amp;nbsp;&amp;amp;nbsp;This information applies to the continental United States and Canada only, unless specifically stated otherwise.&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;Original&lt;BR&gt;&amp;gt;Message
>Follows:&amp;lt;BR&amp;gt;&amp;amp;gt;------------------------&amp;lt;BR&amp;gt;&amp;amp;gt;"* * * PLEASE DO NOT CHANGE THE &gt;SUBJECT WHEN REPLYING * * *&amp;lt;BR&amp;gt;&amp;amp;gt;"* * * This is a feedback Message from the Dell Online Communications Center. * * *&amp;lt;BR&amp;gt;&amp;amp;gt;"***********************************************&amp;lt;BR&amp;gt;&amp;amp;gt;First Name: Linda&amp;lt;BR&amp;gt;&amp;amp;gt;Middle Initial:&amp;lt;BR&amp;gt;&amp;amp;gt;Last Name: Harris&amp;lt;BR&amp;gt;&amp;amp;gt;Email Address: >ILuvMyPinkHD@msn.com&amp;lt;BR&amp;gt;&amp;amp;gt;Phone Number: (301)748-6138Extension:&amp;lt;BR&amp;gt;&amp;amp;gt;Ship To Address1:&amp;lt;BR&amp;gt;&amp;amp;gt;Order Number:
>624447845&amp;lt;BR&amp;gt;&amp;amp;gt;Problem: WRONG&amp;lt;BR&amp;gt;&amp;amp;gt;Questions: Would you like to chat? = no&amp;lt;BR&amp;gt;&amp;amp;gt;Please tell us the specific part of your order that is wrong. = otheritem&amp;lt;BR&amp;gt;&amp;amp;gt;Has your order shipped from Dell? = yes&amp;lt;BR&amp;gt;&amp;amp;gt;&amp;lt;BR&amp;gt;&amp;amp;gt;Comments: My computer is brand new, I have never been able to use it because Dell shipped it with a "bad" hard drive.&amp;amp;nbsp;&amp;amp;nbsp;I &gt;received another HD this morning.&amp;amp;nbsp;&amp;amp;nbsp;It is a refurbished&lt;BR&gt;&amp;gt;HD.&amp;amp;nbsp;&amp;amp;nbsp;I think since DELL shipped me a"NEW" expensive computer I should receive a "New" >HD.&amp;amp;nbsp;&amp;amp;nbsp;Thank you, please
>get back to me as soon as possible.&amp;amp;nbsp;&amp;amp;nbsp;I have been switched around to various persons and on hold for nearly an hour with your support line.&amp;amp;nbsp;&amp;amp;nbsp;I would like to use my computer soon.&amp;amp;nbsp;&amp;amp;nbsp;Thank you, Linda Harris&amp;amp;nbsp;&amp;amp;nbsp;email: ILuvMyPinkHD@msn.com&amp;lt;BR&amp;gt;&amp;amp;gt;Wrong Comments:&amp;lt;BR&amp;gt;&amp;amp;gt;Referring URL: Support.dell.com/dellcare&amp;lt;BR&amp;gt;&amp;amp;gt;Date Submitted: 10/17/2005 11:33:23 AM&amp;lt;BR&amp;gt;&amp;amp;gt;"* * * END Feedback * *
>*&amp;lt;BR&amp;gt;&amp;lt;/FONT&amp;gt;&amp;lt;/BLOCKQUOTE&amp;gt;&amp;lt;/DIV&amp;gt;&amp;lt;/div&amp;gt;&amp;lt;/html&amp;gt;&lt;BR&gt;&lt;/FONT&gt;&lt;/BLOCKQUOTE&gt;&lt;/div&gt;&lt;/html&gt; </BLOCKQUOTE></div></html> </BLOCKQUOTE></div></html>