Q: What is a monitored alarm system?
A: A monitored alarm system uses sensors and control electronics at your home or business to automatically communicate alarm events to a central monitoring facility (Central Station). The Central Station automatically receives coded information from your system which is recorded in our computer systems and analyzed by trained operators who call police, fire, and medical authorities to respond to the situation. (A monitored alarm system should not substitute any type of insurance policies.)

Q: Is Y2K a problem for alarm systems?
A: Although the Y2K rollover event has now passed and most alarm systems were not affected because of manufacturer and alarm dealer attention to the issues, if you have a problem which you suspect might be related to a clock/calendar issue, please contact Miller Security for more assistance.

Q: How do I know my system is working?
A: If your system is monitored, you can test your system by calling the Central Station 1-800-367-2677 and they will assist you, you must have your account information and pass-code to complete this. (Your system should be tested according to your manufacturers recommendations) You can also ask your Miller Security Sales Representative about an automatic TIMER TEST. This optional highly recommended feature sends a test signal automatically on a regular schedule. If our computer does not receive the signal when expected, a service request shall be generated automaticly. (Note: this will only test the communicator, telephone line, and general system condition, it does not test the entire system or system peripherals)

Q: Is an alarm system expensive?
A: The cost of an alarm system depends upon your individual needs. Our sales representatives are trained to work with you in identifying the most cost-effective system to meet your needs.

Q: What happens if my phone lines are cut?
A: A basic alarm system will not be able to communicate with the Central Station, but it will sound the siren on the premises. (If installed) Celluar backup options are available in the event that phone lines are cut.

Q: Are my telephone calls to the Central Station recorded?
A: Yes, telephone calls between our Central Station operators and customers and authorities in order to ensure the consistency and quality of our services

Q: Is the Central Station U.L.-listed?
A: Yes, the Central Station has been U.L.-listed for a number of years. Underwriters Laboratories (U.L.) is the leader in the certification and listing of Central Stations. In order to receive U.L. listing, Central Stations must meet demanding requirements for architectural and physical security features as well as emergency power, computer hardware and software and operator training. Many insurance companies require alarm monitoring to be performed by a U.L.-listed Central Station in order to qualify for significant premium discounts. In addition the central station is F.M. (Factory Mutual) approved as well.

Q: What happens to my alarm system if the A.C. Power fails?
A: All security systems installed by Miller Security have a backup battery that should run your alarm system for several hours in case commercial power fails. We offer an additional service where we can configure your system to automatically send a Power Fail signal to our Central Station which will be recorded in your alarm history. If you choose, we can notify you at any number when this happens. This is especially useful if you have a large food freezer, medical equipment, or special pets (tropical birds, fish, etc.).