KAFE Virtual Solutions

Our Policies

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Our policies are pretty straight-forward. Since are services are provided to individuals, small companies and entrepreneurs we've created simple guidelines that are oulined below:
 
Transcription:  If you have recorded your meetings on a digital recorder it's a simple matter of sending an email with your file attachment to our servers. We download and process it for you. You'll receive the transcript in your inbox (or fax machine) or as a download through a secure website location.
 
Analog tapes will have to be mailed to our offices, which of course, means that you'll need to give us more lead time to get it processed.  We can also convert the analog tapes into digital files for an additional fee.
 
Word Processing:  Clients send their information to our toll-free fax number (888.548.6662) or through email.  We take their handwritten information and transform it into whatever format they need. For an additional fee we can also take dictation over the telephone for short letters and memos.  The finished project is returned via fax, email or as a download from a secure website.
 
Administrative Tasks:  Our clients let us know what they need and we get it done. In the case of appointment setting, we do the research on their target market as well as making phone calls (if that's what they need) to help the sales staff maintain a full calendar. 

Payment

Payment is due upon the completion of the project.  We accept Discover, Visa, Mastercard, Paypal and American Express. We make paying your invoice as painless as possible.

  • We send your invoice to your email address. 
  • Once you receive your invoice you can pay by clicking on the link that is included in the email.  This allows you to keep your credit card information private (we never see it).
  • We receive notification that payment has been made and you receive your work within the hour.
  • You also have the option of having our billing department run your credit card over the telephone and we'll send your completed project immediately.
  • If you choose to use PayPal, once we receive notification of your payment we'll send you the finished project within the hour.

We appreciate your prompt payment as much as you appreciate our quick turnaround of your project.

Returns

Customers often ask what our return policy is. Due to the nature of our business, returns are not feasible. We aim for complete customer satisfaction. If you are not completely happy with your purchase, we want to hear about it. Let us know if something is wrong and we will do what we can to make it right.

Do you have any questions? Send us an e-mail at:

info@ourcompany.com

KAFE, LLC * 1016 Saw Creek Estates * Bushkill, PA* 18324 * (866) 501-5749