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Current business and ordering policies

Shipping and Handling

Orbital Sound.biz offers multiple shipping options for delivery within the U.S. plus international shipping across the globe.

In stock items will ship within 2-3 business days with standard shipping. Expedited (Next Day/2 Day) will ship the NEXT BUSINESS day. Items ordered on Monday will be shipped on Tuesday and received Wednesday (if next day). Items ordered on Friday will be shipped on Monday and received on Tuesday (if next day). Remember, business days exclude weekends and holidays.

OrbitalSound.biz uses US Postal Service, UPS and DHL Worldwide for shipping. Shipping and handling charges and times are as follows:

For all items except Buttons/Magnets, Stickers, CDs, Posters and Prints:

Method Transit Time First Item Each Additional
Super Saver*
Parcel Post
5-10 business days
(from shipping date)
$4.00 $1.00
Standard**
UPS Ground
1-5 business days
(from shipping date)
$6.00 $1.25
2 Day**
UPS 2nd Day Air
2 business days
(from shipping date)
$11.50 $1.00
Next Business Day**
UPS Next Day Air
Next business day
(from shipping date)
$18.50 $2.00
Canada
DHL Worldwide
8-10 business days
(from shipping date)
$6.00 $3.00
International
DHL Worldwide
Europe: 9-12 business days
Other: 10-14 business days
(from shipping date)
$7.00 $4.00

Posters are shipped separately from other items. The shipping and handling charges for these items are:

Method Transit Time First Item Each Additional
Super Saver*
Parcel Post
5-10 business days
(from shipping date)
$4.00 $1.00
Standard**
UPS Ground
1-5 business days
(from shipping date)
$6.00 $1.25
2 Day*
UPS 2nd Day Air
2 business days
(from shipping date)
$11.00 $.25
Next Business Day*
UPS Next Day Air
Next business day
(from shipping date)
$18.00 $.25
Canada
DHL Worldwide
8-10 business days
(from shipping date)
$6.00 $3.00
International
DHL Worldwide
Europe: 9-12 business days
Other: 10-14 business days
(from shipping date)
$7.00 $4.00

*Maximum shipping charge is $15. Super Saver shipping available for shipping in the U.S. ONLY.
**UPS shipping available for shipping in the U.S. ONLY and cannot be shipped to P.O. boxes.

Buttons and Magnets Only:

If you order buttons and/or magnets and no other products, you may choose USPS First class mail as your shipping option. Shipping rates are $1.00 for the first button/magnet, $.30 for each additional button/magnet. International orders are not eligible for USPS shipping. If you add buttons/magnets to an order with other items, the shipping rate is $.30 for each button/magnet via UPS Ground/2-day/Overnight. International shipping is $4.50 for the first button/magnet and $.50 for each additional button/magnet. If you order 10 or 100 packs of buttons/magnets, the shipping charge will follow the standard rate table for apparel with each “pack” being considered one item.

Stickers Only:

If you order stickers and no other products, you may choose USPS First class mail as your shipping option. Shipping rates are $.60 for the first sticker, $.10 for each additional sticker. International orders are not eligible for USPS shipping. If you add stickers to an order with other items, the shipping rate is $.10 for each sticker via UPS Ground and $.25 for each sticker via UPS 2-day/Overnight. International shipping is $6.00 for the sticker and $.50 for each additional sticker.

CDs Only:

If you order CDs and no other products, you may choose USPS First class mail as your shipping option. U.S. shipping rates are $4.00 for the first CD, $.50 for each additional CD. No C.O.D. orders will be accepted.

International shipping rates are $6.00 for the first CD, $1.00 for each additional CD. Foreign orders please use an International Money order in U.S. funds only.

 




Returns and Exchanges

Customers often ask what our return policy is. We aim for complete customer satisfaction. If you are not completely happy with your purchase, we want to hear about it. Let us know if something is wrong and we will do what we can to make it right.
 
OrbitalSound.biz offers a 30-day money back guarantee on all CafePress.com products. If you would like to return or exchange an item, please click here to fill out a request form, and we will send you an RMA and instructions on how to send the item(s) back. Shipping charges are not refundable.

CD Return Policy
CDs purchased from OrbitalSound.biz can be returned within 30 days of receipt of shipment via our Returns Center. CDs must be unopened and still in their plastic wrap.

Defective CDs will be exchanged for the same CD title.

Credit cards that we accept:

Customs

You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from OrbitalSound.biz, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

 

Order Tracking

If your order was shipped via UPS, you can now track your order after it's been shipped. Please enter your 7-digit order number and shipping ZIP Code below.

Order Number   
Zip Code

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WE CAN SEND YOUR ORDER OR GIFT ANYWHERE IN THE WORLD!

Do you have any questions? Send us an e-mail at:

info@orbitalsound.biz