p. 2: One of the fundamentals of second-generation KM [JLJ - Knowedge Management] is the concept of knowledge
structures - codified expressions of collective knowledge.
p. 2: How does the concept of knowledge structures apply to the corporate world? Well, business processes,
such as how to handle a mortgage application, are really nothing more than codified expressions of procedural knowledge (know-how).
Business strategies, such as whether to be in the mortgage business in the first place, are codified expressions of
declarative knowledge (know-what). All organizational knowledge, then, is expressed in the form of procedural and declarative
rules that are recorded in various organizational knowledge structures.
p. 3: comprehending that declarative knowledge drives procedural knowledge can dramatically increase
an organization's rate of learning and innovation.
p. 3: Rather than differentiate among data, information, knowledge, and wisdom, it is more constructive
to focus on gradations in the value of knowledge. Measuring the value of a given set of procedural and/or declarative
rules boils down to evaluating how well they are serving the organization in meeting its goals.
p. 3: To address the shortcomings of the earlier phase of knowledge management, experts in the field have
developed a three-phase model of the knowledge life cycle: Knowledge Production, Knowledge Validation, and Knowledge
Integration
p. 5: Organizational knowledge (procedural and declarative rules) can be found in an organization's knowledge
structures; that is, institutionalized expressions of what works best for us. For an organization to maximize its
adaptive capabilities, it must decipher and manage the rules embedded in these structures.
