Navien Recalls Tankless Water Heaters Due to Risk of Carbon Monoxide Poisoning
WASHINGTON, D.C. - The U.S. Consumer
Product Safety Commission, in cooperation with the
firm named below, today announced a voluntary recall of the following
Consumers should stop using recalled products immediately unless otherwise instructed. It
to resell or attempt to resell a recalled consumer product.
Name of Product: Navien Instantaneous or Tankless Water
Units: About 13,000
Importer: Navien America Inc., of Irvine, Calif.
Manufacturer: Kyung Dong
Navien Co. Ltd., South Korea
Hazard: An unstable connection can cause the water heater's vent collar to separate or
detach if pressure is applied. A detached vent collar poses a risk of carbon monoxide
poisoning to the consumer.
Description: Navien tankless hot water heaters are white with "T-Creator" and
"NAVIEN" on the front.
Recalled model numbers are CR-180(A), CR-210(A),
CR-240(A), CC-180(A), CC-210(A) and CC-240(A) manufactured in 2008. A
label on the side
of the water heater lists the model number along with the manufacturing year in YYYY
by: Wholesale distributors to in-home installers nationwide from February 2008
through March 2009 for between $1,500 and
Manufactured in: South Korea
Remedy: Consumers should immediately stop using and check the model and
information on their Navien water heater. Consumers with recalled water heaters should
contact Navien to schedule a free repair. Navien will replace all Nylon 66
vent collar with PVC collars. Consumers who
continue use of the water heaters while
awaiting repair, should have a working carbon monoxide alarm installed outside
sleeping areas in the home.
Customer contact: For additional information, contact Navien at (800) 244-8202 between
a.m. and 5 p.m. PT Monday through Friday, or visit the firm's website at
of the type of water heater that is used, every home should have a CO
alarm outside all sleeping areas and consumers should
ensure that their CO alarms have
To see this recall on CPSC's web site, including a picture
of the recalled product,
please go to:http://www.cpsc.gov/cpscpub/prerel/prhtml12/12074.html